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Cloud • Internet of Things • Software • App development • Automation
The Renewals Specialist builds customer relationships, supports timely software renewals, improves retention and lifetime value, and promotes product adoption and license utilization. The role proactively engages customers, understands business priorities, identifies upsell and cross-sell opportunities, monitors customer experiences, recommends improvements, and partners with internal teams to resolve customer needs. Success requires strong consultative communication, customer focus, analytical problem-solving, collaboration, and ownership.
Cloud • Internet of Things • Software • App development • Automation
Leads go-to-market finance as a strategic partner to Sales leadership. Owns billings, ARR, revenue, expense, and operating forecasts across Direct, Atlassian, and Ecommerce channels. Builds GTM financial models, evaluates investment ROI, supports capacity planning, improves reporting and forecast accuracy, and explains performance variances. Manages an FP&A Manager and BI Manager while advancing Tableau dashboards, data infrastructure, and scalable reporting standards.
Cloud • Internet of Things • Software • App development • Automation
Own major enterprise accounts for SmartBear Reflect, driving new-logo acquisition, expansion revenue, and full-cycle consultative sales. Develop account plans, manage prospecting through close, coordinate technical evaluations and proof-of-concepts, and engage business, technical, executive, procurement, and legal stakeholders. Partner with Sales Engineering, Marketing, Customer Success, and Product to increase adoption and customer value. Maintain accurate CRM records, pipeline forecasts, and quota performance using MEDDICC or a similar methodology.
