Teams at Resend

Serve as front-line technical support for developers: debug and ship scoped fixes, improve automation and AI support, create guides, advocate customer needs, and scale support processes to reduce recurring tickets.

Provide front-line technical support for developer customers: debug and ship fixes, convert recurring issues into permanent solutions (docs, product changes, agent improvements), train and refine AI support agent, create guides, proactively build customer relationships, and advocate customer needs across the company.

Own the acquisition funnel end-to-end: measure channels, run experiments, optimize free-to-paid conversion, improve landing pages (SEO/AEO/GEO), evaluate paid spend, and amplify product launches to drive developer adoption.