Imprivata Offices

Manage strategic customers using Imprivata’s Privileged Access Security solutions. Drive value realization, adoption, renewals, expansion, and customer satisfaction through success planning, business reviews, executive relationship management, and cross-functional issue resolution. Maintain account plans and health metrics in Gainsight, communicate customer insights to leadership, and support customer advocacy and marketing initiatives.

Owns the full lifecycle of learning and development programs, including needs analysis, curriculum design, delivery, stakeholder coordination, vendor management, tuition reimbursement administration, and evaluation. The role develops management and professional development initiatives, facilitates learning sessions, manages program logistics, and uses data and feedback to improve outcomes. It partners with HR business partners, subject matter experts, learning designers, and external vendors to align programs with business priorities and employee development needs.

Manage end-to-end subscription renewals for an assigned customer portfolio, including renewal opportunities, proposals, quotes, forecasts, negotiations, and risk identification. Collaborate with Sales, Customer Success, Finance, Legal, Sales Operations, and channel partners to support retention, upsells, multi-year agreements, and cloud transitions. Maintain accurate Salesforce renewal data and communicate product value to customers and stakeholders.