CROSSMARK
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CROSSMARK Leadership & Management
This page was generated by Built In using publicly available information and AI-based analysis of common questions about the company. It has not been reviewed or approved by the company.
How are the managers & leadership at CROSSMARK?
Strengths in employee empowerment and a clearly articulated strategic direction are accompanied by gaps in communication, onboarding support, and consistency across leaders and locations. Together, these dynamics suggest a heavily team-dependent experience in which local leadership practices drive whether daily management feels supportive or ad hoc.
Positive Themes About CROSSMARK
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Employee Empowerment & Support: Local supervisors often allow flexible schedules and autonomy in field roles, enabling self-directed work. Some teams experience responsive, respectful leads who help with day-to-day problem-solving when local leadership is engaged.
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Strategic Vision & Planning: Leadership publicly articulates a consistent mission and vision with defined service pillars and an analytics-led operating model. Positioning within Acosta Group is described clearly, indicating continuity of focus.
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Development & Mentorship: In certain accounts and clubs, managers are encouraging and willing to mentor, with communicative leadership that fosters a positive team experience. These pockets demonstrate the potential for growth when leaders prioritize coaching.
Considerations About CROSSMARK
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Lack of Transparency & Communication: Supervisors can be difficult to reach and direction for remote field teams is often inconsistent, leading to confusion in day-to-day execution. Policy differences and slow responses create uncertainty about expectations.
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Lack of Development & Mentorship: Onboarding is frequently sparse and reliant on self-guided materials, leaving limited hands-on coaching from managers. New hires may be expected to ramp quickly without adequate support.
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Biased or Inconsistent Leadership: Manager quality varies widely by team, client, and location, with differing standards and favoritism shaping the experience. Integration changes and shifting spans of control contribute to uneven oversight across territories.
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