Jobs at CloudZero

Own complex technical support tickets involving APIs, logs, databases, cloud-billing connections, and data pipelines. Diagnose root causes using SQL, log analysis, and cloud-cost data, resolving issues directly when possible and escalating appropriately. Build documentation, runbooks, and AI workflows to improve automated support through Fin and internal tooling. Communicate clearly with customers and engineering while prioritizing a live ticket backlog.

Build and own CloudZero’s governed data and AI platform, including Snowflake pipelines, modeled data products, data quality, retrieval systems, agent environments, identity inheritance, and cloud infrastructure. Automate Okta, Jamf, Google Workspace, Slack, Jira, and employee lifecycle workflows. Establish secure AI landing zones across AWS, GCP, Azure, and Snowflake, enable self-service agent development, and manage cost attribution, governance, and production reliability.

Leads a GTM Operations Center of Excellence supporting Sales, Customer Success, and Marketing. Owns territory segmentation, account assignments, ICP definition, health scoring, lead routing, campaigns, commissions, reporting, forecasting, and GTM tooling. Analyzes funnel, bookings, lifetime value, ARR, and churn data to identify growth opportunities. Manages an external enablement team and drives automation, experimentation, operational maturity, and productivity improvements across the organization.

Own CloudZero’s B2B content strategy and editorial quality, aligning content with buyer stages, demand generation, campaigns, and product differentiation. Develop and test hypotheses about engagement, optimize publishing cadence and distribution, repurpose assets, and edit writers and subject-matter experts. Partner with product marketing, growth, demand generation, internal experts, and customers to create authoritative content for finance and technical audiences. Use AI tools to scale output while maintaining high editorial standards.

Senior backend engineer role owning architecture, implementation, and reliability across CloudZero products. Lead design decisions, mentor engineers, improve performance and scalability, collaborate with product and customers, and deliver production-grade data pipelines and cloud systems.

As a Principal Product Manager, you'll own strategy and execution for automated decision systems, collaborating across teams to define workflows, ensure safety, and validate customer trust in the product.

Lead AI ROI engagements end-to-end: build and defend financial business cases, convert attribution data into CFO-ready ROI and payback metrics, pre-register success criteria, partner with analysts and engineering to capture needed data, and productize repeatable methodology.

Lead strategic TAM engagements for high-value customers by providing cloud cost intelligence, ROI guidance, and optimization recommendations. Onboard and implement for strategic accounts, mentor TAMs, build scalable runbooks/playbooks, create BI dashboards and SQL analyses, run executive reviews, and drive retention and expansion.

Own strategic technical account management and cost-intelligence initiatives: onboard customers, analyze cloud spend, advise on tagging/reservations, build scalable runbooks/playbooks, mentor TAMs, drive adoption and KPIs, create BI dashboards and SQL analyses, and lead executive reviews to demonstrate AI ROI and cost optimization.

Lead CloudZero's brand, creative, and corporate communications strategy to define the AI ROI category. Own narrative, PR/analyst relations, executive visibility, product launch messaging, and AI-native content production. Build and hire an AI-fluent communications team and ensure brand consistency across all touchpoints.

As the Distinguished Architect, you will lead the design and implementation of CloudZero's next-generation data platform, focusing on streaming architecture, data modeling, and optimizing query engines to enhance cost attribution and performance at scale.