The Technical Customer Support Engineer will provide advanced troubleshooting, manage escalations from L1 support, and enhance customer experience in a cloud environment.

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Lead the development and implementation of AI and ML solutions, transforming prototypes into scalable products while managing a team of specialists and driving technical strategy.

The L2 Support Specialist will manage escalated customer issues, perform technical troubleshooting, collaborate with engineering teams, and create supporting documentation to enhance customer and team experience.