Teams at CloudZero

Own complex technical support tickets involving APIs, logs, databases, cloud-billing connections, and data pipelines. Diagnose root causes using SQL, log analysis, and cloud-cost data, resolving issues directly when possible and escalating appropriately. Build documentation, runbooks, and AI workflows to improve automated support through Fin and internal tooling. Communicate clearly with customers and engineering while prioritizing a live ticket backlog.

Build and own CloudZero’s governed data and AI platform, including Snowflake pipelines, modeled data products, data quality, retrieval systems, agent environments, identity inheritance, and cloud infrastructure. Automate Okta, Jamf, Google Workspace, Slack, Jira, and employee lifecycle workflows. Establish secure AI landing zones across AWS, GCP, Azure, and Snowflake, enable self-service agent development, and manage cost attribution, governance, and production reliability.

Leads a GTM Operations Center of Excellence supporting Sales, Customer Success, and Marketing. Owns territory segmentation, account assignments, ICP definition, health scoring, lead routing, campaigns, commissions, reporting, forecasting, and GTM tooling. Analyzes funnel, bookings, lifetime value, ARR, and churn data to identify growth opportunities. Manages an external enablement team and drives automation, experimentation, operational maturity, and productivity improvements across the organization.