Jobs at Chewy

Develop scalable customer-facing features and internal developer-experience tools for Chewy’s e-commerce platform. Responsibilities include system architecture, automation, observability, CI/CD, monitoring, testing, code reviews, agile collaboration, mentoring junior engineers, and production troubleshooting through on-call rotations.

Leads quantitative and qualitative consumer research projects, brand-health tracking, audience measurement, and recurring insights programs. Analyzes surveys, behavioral metrics, syndicated data, and competitive intelligence to identify trends and business implications. Creates reports and presentations that translate findings into recommendations for marketing, brand, product, and customer experience teams. Manages survey platforms, research quality, vendors, timelines, and cross-functional stakeholder communication.

Develop and lead integrated brand campaigns across broadcast, video, digital, social, retail, and email channels. Write scripts, headlines, taglines, manifestos, landing pages, and other copy while owning Chewy’s brand voice. Present concepts to creative directors, stakeholders, and C-suite leadership; manage productions through post-production; collaborate with art, production, and cross-functional teams; and mentor junior copywriters. The role is hybrid, requiring in-person work in Boston three days weekly and travel when needed.

Leads complex, multi-quarter technical programs across Chewy’s database and data technology stack. Owns end-to-end delivery, translates business objectives into technical plans, manages dependencies and risks, facilitates architecture discussions, and drives stakeholder alignment, reporting, governance, and post-launch optimization. Partners with Engineering, Product, Platform, Data, and business teams to scale distributed systems and improve customer experiences and operational efficiency.

Develops and leads Chewy brand campaigns across broadcast television, social media, and other marketing channels. Responsibilities include concept development, art direction, production management, stakeholder presentations, visual consistency, photo and video shoot guidance, cross-functional collaboration, designer support, and using campaign data to improve creative performance.

Lead the vision, strategy, and roadmap for automated inbound planning products across 13 fulfillment centers. Partner with engineering, data science, supply chain, transportation, inventory, and operations teams to convert complex planning challenges into scalable technical solutions. Manage requirements, dependencies, launches, KPIs, and continuous improvement while influencing senior leaders and aligning cross-functional priorities.

Leads onsite facilities and workplace operations, including service delivery, maintenance, vendors, budgets, capital planning, workplace improvements, team development, safety, business continuity, and incident response. Partners cross-functionally and with enterprise Facilities leaders to establish standards, metrics, governance, and scalable programs that improve workplace performance, reliability, compliance, and employee experience.

Develop and operate scalable, resilient Autoship platform services and applications using frontend and backend technologies. Responsibilities include designing distributed systems, building microservices and APIs, deploying prototypes, debugging, code reviews, testing, DevOps practices, and collaborating across teams to improve automation and operational processes.

Leads forecasting, purchasing, inventory, and in-stock strategies for Equine, Farm, and Exotics categories. Manages supplier performance, onboarding, lead-time reduction, fill-rate and on-time improvements. Analyzes large datasets, develops scalable supply-chain solutions, leads cross-functional projects, and partners with technology and product teams to improve systems and processes.

Leads Agent Assist, Workflow, and Tooling engineering teams; sets technical strategy; architects scalable customer-care systems; delivers AI/ML solutions; oversees modernization, DevOps, security, reliability, roadmap planning, and cross-functional execution. Builds and mentors engineering managers and senior engineers while driving operational excellence and improved customer and agent experiences.

Lead Chewy's paid social strategy and team across Meta, TikTok, YouTube, Reddit, Pinterest and emerging platforms. Own budget allocation, campaign architecture, creative testing, measurement (incrementality, MMM), and performance storytelling tied to CAC, ROAS, LTV and revenue. Partner cross-functionally with Brand, Creative, Marketing Science, Finance, Martech, and agencies to scale full-funnel paid social and develop capabilities.

Build and scale reusable React and TypeScript UI components, design-system foundations, accessibility patterns, tooling, and frontend infrastructure. Lead architecture discussions, define component APIs, improve Storybook and testing workflows, drive adoption through documentation and migration guidance, and partner with design, accessibility, platform, and application teams. Mentor engineers, influence frontend standards, and solve ambiguous technical challenges while balancing scalability and maintainability.

Own end-to-end analytics for Chewy's Pharmacy and related businesses: deliver deep-dive analyses, build self-service dashboards and KPIs, partner with finance and engineering to enable new data sources, conduct QA/UAT, and produce documentation and training to drive customer experience and financial outcomes.

Design, develop, and deploy high-performance distributed optimization, data, and simulation systems. Collaborate with cross-functional teams, resolve data quality and production issues, write maintainable code with TDD, unit tests, and CI/CD, and advocate engineering best practices.

The Technical Program Manager will lead complex, cross-functional programs at Chewy's Pet Health team, focusing on delivery, risk management, and stakeholder communication across technical and non-technical teams.