Jobs at Chewy

Own end-to-end analytics for Chewy's Pharmacy and related businesses: deliver deep-dive analyses, build self-service dashboards and KPIs, partner with finance and engineering to enable new data sources, conduct QA/UAT, and produce documentation and training to drive customer experience and financial outcomes.

The Category Manager will own the P&L and business strategy for key strategic brands, focusing on customer experiences, product launches, and vendor management to drive growth.

Lead design and delivery of scalable, low-latency full-stack services for Chewy's Sponsored Ads. Implement backend and frontend features in Typescript, Java, and Python; build RESTful APIs; ensure observability, testing, and CI/CD; collaborate with product and data science; mentor engineers; drive architecture, reliability, and project delivery for advertiser-facing systems.

Lead enterprise talent management strategy and multi-year priorities. Design, pilot, implement, and scale talent practices that improve assessment, development, deployment, and retention. Partner with senior HR and business leaders, manage complex cross-functional initiatives, integrate AI and automation, establish success metrics, and translate organizational trends into actionable enterprise insights and recommendations.

Build and maintain full-stack internal tools, UIs, APIs, and integrations for Chewy’s contact center environment. Develop Genesys Cloud Functions, TypeScript applications, RESTful services, CI/CD pipelines, and infrastructure automation using Terraform. Collaborate on architecture, code reviews, troubleshooting, and end-to-end solution ownership while improving agent workflows, developer experience, scalability, and customer interactions.

As a Software Engineer III, you will design, build, and enhance high-complexity components, mentor team members, and collaborate on projects, ensuring high-quality code and customer-centric solutions.

Leads Talent Management system strategy and Lattice configuration, customization, enablement, change readiness, and continuous improvement. Partners with HRBPs, Talent Management teams, business leaders, and Talent Technology to prioritize enhancements, translate business needs into solutions, launch new capabilities, and train stakeholders on platform use and talent processes.

Develop data science solutions for Trust and Safety, including fraud and abuse detection. Responsibilities include gathering and preparing data, exploratory analysis, feature engineering, statistical analysis, machine learning, model evaluation, and communicating insights. The role partners with Product, Engineering, Operations, and Business stakeholders to deliver models, dashboards, recommendations, and operational improvements, with emphasis on rare-event detection and imbalanced datasets.

Leads integrated, full-funnel media strategy and planning for Chewy’s healthcare retail business. Owns channel strategy, audience targeting, budget allocation, media-mix modeling, campaign measurement, optimization, testing, and emerging-channel evaluation across OTT, paid social, paid search, affiliate, and other platforms. Partners with Marketing, Finance, Analytics, Creative, and channel teams, translating customer and performance data into investment recommendations and presenting strategies and results to senior leadership.

Leads onsite facilities and workplace operations, including service delivery, maintenance, vendors, budgets, capital planning, workplace improvements, team development, safety, business continuity, and incident response. Partners cross-functionally and with enterprise Facilities leaders to establish standards, metrics, governance, and scalable programs that improve workplace performance, reliability, compliance, and employee experience.

Lead Chewy's paid social strategy and team across Meta, TikTok, YouTube, Reddit, Pinterest and emerging platforms. Own budget allocation, campaign architecture, creative testing, measurement (incrementality, MMM), and performance storytelling tied to CAC, ROAS, LTV and revenue. Partner cross-functionally with Brand, Creative, Marketing Science, Finance, Martech, and agencies to scale full-funnel paid social and develop capabilities.

Lead product vision and roadmaps for Chewy's marketing technology platform, driving data, systems, and AI infrastructure. Prioritize and deliver platform capabilities (integrations, pipelines, automation, measurement, experimentation), partner with engineering and data teams, define success metrics, and influence senior stakeholders to improve marketing performance, reliability, and operational efficiency.

Lead long-range portfolio strategy for Private Brands by synthesizing customer insights, market trends, and competitive dynamics to define future-state portfolio vision, strategic frameworks, and growth opportunities. Influence cross-functional teams, guide investment and innovation priorities, and present actionable recommendations to senior leadership to drive portfolio evolution and long-term growth.

Design, develop, and deploy high-performance distributed optimization, data, and simulation systems. Collaborate with cross-functional teams, resolve data quality and production issues, write maintainable code with TDD, unit tests, and CI/CD, and advocate engineering best practices.

Lead end-to-end delivery of technical supply-chain programs (forecasting, inventory planning, replenishment). Translate business needs into technical requirements, coordinate engineering, data science, product, and operations, manage dependencies and risks, support architecture discussions, track roadmaps and metrics, partner with vendors, and drive continuous improvement to optimize inventory health and in-stock performance.

Lead strategy and execution for Chewy Partner Hub enablement: design onboarding, training, help content, SOPs, and AI-enabled support. Build scalable programs, measure effectiveness with data, reduce user friction, and partner cross-functionally to drive adoption and continuous improvement.

The Senior Merchandising Operations Program Manager will lead the strategy for gathering and interpreting user feedback, improve experience workflows, and leverage insights for impactful business decisions.

Lead and grow an 8-10 engineer team building veterinary operations systems and care experiences. Own technical/operational delivery of scheduling, communications, and care workflows; provide architecture and reliability guidance; partner with Product and UX; drive engineering best practices, observability, incident management, and continuous delivery; hire and mentor engineers; define success metrics like reliability, throughput, and operational efficiency.

The Technical Program Manager will lead complex, cross-functional programs at Chewy's Pet Health team, focusing on delivery, risk management, and stakeholder communication across technical and non-technical teams.

Lead end-to-end product design for web and mobile, partnering with PMs, engineers, researchers, and content designers. Drive discovery, wireframes, prototypes, visual and interaction design, testing, and implementation. Advocate for usability, accessibility, and scalable design systems while influencing product strategy and improving customer experiences across Chewy’s ecosystem.