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The Client Success Associate is responsible for building client relationships, ensuring satisfaction, and providing targeted support. They identify client needs, manage contract renewals, and monitor performance metrics to enhance operational effectiveness and promote long-term success.
In this role, you will provide empathetic support to customers in roadside emergencies, assess and resolve their situations efficiently, and guide them through issues such as towing and flat tires, enhancing their overall experience during stressful moments.
The CCaaS Architect is responsible for designing, implementing, and managing cloud-based contact center infrastructure. This role involves automating deployments with Terraform, collaborating with teams to define requirements, optimizing performance, and staying updated on industry trends.