The SOC Analyst role involves monitoring security events, identifying incidents, performing analysis, and developing incident response procedures. The analyst will work independently with clients and provide technical support, while staying abreast of security threats and best practices.

As a Product Support Analyst, you will create and deliver exceptional customer experiences by resolving technical challenges faced by customers. You'll manage incoming customer tickets and provide solutions while following escalation paths when necessary. Your role involves proactive communication and sharing knowledge through a knowledge management system.