Top Customer Success Jobs in Boston, MA

Responsible for negotiating renewal contracts, managing customer relationships, and ensuring customer adoption of SaaS products while maintaining understanding of licensing models.

The role involves providing consultative pre-sales support to Enterprise Insurance customers, demonstrating the value of ServiceNow solutions, and managing sales opportunities effectively.

Manage renewal contracts, develop negotiation strategies, identify customer needs, monitor health metrics, and engage in renewal discussions to enhance customer relationships and value realization.

The Customer Success Manager oversees customer relationships, ensuring success with ServiceNow products through engagement, support, and strategic alignment with customer goals.

As a Senior Technical Consultant, you will provide expert guidance for ITAM solutions, configure ServiceNow products, conduct workshops, and support customer engagements to optimize their asset management processes.