Top Customer Success Jobs in Boston, MA

Support Engineers at GitLab engage with customers, resolving complex technical issues while collaborating with product and engineering teams. Responsibilities include troubleshooting, improving documentation, and contributing to code for better support processes.

The Customer Success Architect will enhance customer relationships by aligning GitLab's platform with business objectives and driving long-term success through consultative collaboration and strategic planning.

Lead a global team of Support Engineers, enhancing customer support strategy, mentoring team members, and driving customer satisfaction through collaboration across functions.

The Engineering Manager leads a team focused on application security, managing cross-functional dependencies and driving the delivery of security features while mentoring engineers and promoting a high-performance culture.

Lead GitLab's Customer Success organization in Public Sector, overseeing various teams to enhance customer outcomes and renewals while representing customer needs.

The Support Engineer will collaborate with customers and internal teams to troubleshoot issues, improve documentation, and contribute code to enhance GitLab's services.

The Customer Success Architect role focuses on aligning GitLab's platform with customer objectives, fostering relationships, overseeing adoption, satisfaction, and growth, while acting as a trusted advisor.