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Top Customer Success Jobs in Boston, MA
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
The Customer Success Manager at Klaviyo ensures customer satisfaction, builds relationships, develops success plans, and drives adoption of the Klaviyo platform.
Top Skills:
Google SuiteGoogle SheetsMicrosoft Office SuiteSalesforce
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
As a Deliverability Strategist, you will provide consultative services to improve email performance for customers, conduct audits, analyze metrics, and support internal teams with best practices.
Top Skills:
BimiCan-SpamDmarcDnsEmail DeliverabilityEmail DesignGdprSms,Mms TechnologiesSpf
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
As a Product Expert, you will provide high-quality support for Klaviyo customers, offer resolutions for product issues, and maintain clear communication across various channels, enhancing the customer experience.
Top Skills:
APIsE-Commerce PlatformsEmail Marketing PlatformsGoogle SuiteGoogle SheetsMicrosoft Office SuitePowerPointSalesforceZendesk
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
This role involves creating educational content, managing content catalogs, analyzing performance metrics, and collaborating with teams to enhance customer training resources.
Top Skills:
BigmarkerGoogle AnalyticsGoogle SheetsLmsTableau
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
The Customer Success Manager will deliver exceptional support to customers, fostering relationships, driving product adoption, and addressing issues to ensure customer satisfaction and business success.
Top Skills:
E-Commerce PlatformsEmail Marketing PlatformsGoogle SuiteGoogle SheetsMicrosoft Office SuitePowerPointSalesforce
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Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
The Customer Support Specialist will provide high-quality product support for Klaviyo customers, diagnose software issues, and communicate effectively across various channels.
Top Skills:
APIsE-Commerce PlatformsEmail Marketing PlatformsGoogle SuiteGoogle SheetsMicrosoft Office SuitePowerPointSalesforceZendesk
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Onboarding Specialists at Klaviyo guide new customers through their initial 30-90 days, ensuring successful product implementation and fostering long-term relationships.
Top Skills:
CertinaGoogle SuiteGoogle SheetsMicrosoft Office SuitePowerPointSalesforce
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
The Program Manager will oversee customer email programs, ensuring effective project management and collaboration with various teams to enhance customer experiences and engagement.
Top Skills:
AsanaBrazeHubspotJIRAKlaviyoMailchimpMonday.ComSmartsheetTrello
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
As the Principal, Customer Insights Strategy, you will manage customer sentiment programs and translate customer data into strategic business insights to enhance digital success and customer experience.
Top Skills:
GainsightHubspotQualtricsSalesforceSQLTableauZendesk
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
The Sr. Specialist will design digital strategies for self-service customer accounts, collaborating with teams to enhance customer experience and retention. Responsibilities include interpreting data, designing journeys, articulating business requirements, and monitoring performance to optimize outcomes.
Top Skills:
Gainsight PxMonday.ComSmaplyTableau
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