Top Customer Success Jobs in Boston, MA

The Senior Partner Success Associate will manage relationships with care partners, ensuring their happiness and engagement while collaborating internally to drive strategic partnership growth.

The Medical Director, Patient Safety ensures safe care experiences, responds to clinical events, develops safety protocols, and educates providers, focusing on ethical, high-quality care.

As Associate Principal, Care Partnerships, you will manage care partner relationships, collaborate with internal teams, and help scale partnerships in the mental healthcare system.

The Technical Talent Sourcer will identify and engage technology talent for technical roles through trusted sourcing methods, partner with recruiters, and refine strategies to ensure a positive candidate experience.

Lead the Agent Success function, managing enablement, knowledge management, and quality assurance programs to enhance customer experience and agent performance.

As a Customer Care Associate, you will guide providers and patients through their experience on Headway, solve operational and technical issues via email, chat, and phone, and advocate for improved customer experience.

The Associate Principal, Payer Partnerships will manage health plan partnerships, optimize contracts, conduct market analysis, and collaborate with internal teams to drive strategic growth.