The Customer Program Manager oversees ChurnZero platform management, driving optimization, user adoption, and supporting strategic initiatives related to customer success.

The Customer Success Manager ensures customer satisfaction and successful delivery of solutions, fostering partnerships, driving engagement, and managing at-risk accounts.

The Senior Customer Success Manager at Definitive Healthcare is responsible for driving product adoption and customer engagement, building business relationships, managing client issues, and ensuring clients realize the full value of the product. This role requires collaboration across teams and a deep understanding of customer needs and priorities.