Top Customer Success Jobs in Boston, MA

Lead customer experience programs related to risk and payments, developing strategies, optimizing operations, and collaborating across teams to enhance customer satisfaction.

The role involves leading social support teams, managing crisis responses, developing support policies, and improving customer experiences through effective public messaging.

The Senior Analyst will lead SOX IT initiatives, assess compliance controls, work with auditors, and enhance program maturity while collaborating with various teams.

As a TMS Compliance QA Analyst IV, you'll conduct audits on transaction monitoring cases, support AML efforts, train analysts, improve procedures, and collaborate across teams to enhance workflows and present findings.

As a Supervisor for the Customer Success Team, you will lead and manage a team focused on delivering high-quality customer experiences and resolving escalations while collaborating cross-functionally.

Manage key institutional client relationships, ensuring excellent service and resolution of issues while contributing to product knowledge and feedback.

As a CX Incident and Bug Analyst III, you'll manage incident response operations, communicate with stakeholders, triage bugs, and represent customer feedback to improve processes.

The Senior Internal Communications Manager will enhance employee experience by creating impactful communications, partnering with executives, and facilitating events to align company culture and strategy.

As a Concierge in the Customer Success Team, you will support high-value customers, resolve issues, and enhance their experience with Coinbase's products.