The Product Support Leader will manage customer support operations, build and scale a regional support team, and ensure high-quality service and communication with customers. They will address customer escalations, monitor support metrics, and collaborate with internal teams to improve support processes and customer satisfaction.

The Solutions Delivery Manager is responsible for developing and managing effective solutions using Benchling’s products while improving cross-team collaboration and customer experience.

The Customer Success Manager at Benchling drives adoption and value realization for clients through strategic advising, data analysis, and collaboration with internal teams.