Top Senior Level Healthtech Customer Success Jobs in Boston, MA

The Senior Manager of Account Management will lead a team, driving retention and growth for enterprise clients while establishing consultative relationships and operational excellence.

The Account Manager oversees mid-market clients, ensuring satisfaction, managing relationships, executing action plans, and tracking client success KPIs.

The Customer Success Tool Administrator manages the Customer Success Platform, driving process optimization, creating playbooks, and enhancing customer engagement through data-driven insights and cross-functional collaboration.

The Senior Advisor, Member Services will cultivate relationships with members, align their strategies with Arcadia's solutions, and provide strategic guidance to optimize utilization of the platform.

As a Lead Analyst in Business Systems, you'll support strategic initiatives, collaborate with stakeholders, and manage applications to enhance user experience.

Lead a team of Agency Contract Specialists to enhance customer onboarding, resolve escalations, and drive operational excellence while collaborating cross-functionally to improve client satisfaction.

As Payer Partnerships Lead, you will manage health plan partnerships, drive contract strategy, and collaborate with internal teams to optimize partnerships and identify new opportunities for growth.

The Senior Customer Programs Manager will design and lead customer advocacy programs, manage cross-functional projects, and improve customer experiences through various tools and initiatives.

Provide technical guidance for healthcare decision support, resolving complex issues, collaborating with teams, and training customers.

Manage customer relationships and a team of 8-10 focused on key veterinary pharmaceutical partners. Develop strategies, gather feedback, and optimize performance to drive value.