Top HR Tech Customer Success & Experience Jobs in Boston, MA

Client Success Managers serve as the main contact for clients, ensuring satisfaction and alignment of needs, operating in a cloud-based environment, and providing analytical support to drive value from MedInsight's products.

The Implementation Manager guides customers through onboarding, ensuring the successful adoption of HR solutions by acting as the primary contact and managing implementation projects.

The role involves consulting on HCM and Payroll solutions for federal clients, driving workshops, architecting solutions, leading demonstrations, and acting as a trusted advisor throughout the sales process.

The Client Success Operations Manager enhances client lifecycle processes, drives operational efficiency, administers tools, and improves client experience through strategic initiatives and collaboration.

The Client Support Specialist engages with clients seeking mental health support by conducting needs assessments, triaging requests, and answering service-related inquiries. This role involves high-volume communication across various channels while ensuring client safety and effective assistance.

As a Leave Payroll Analyst, you will prepare employee leave and payroll calculations, support leave specialists, collaborate with customers, and improve payroll processes.

As a Technical Support Specialist, you will manage escalated technical issues, troubleshoot integrations, and coordinate with Customer Success, Product, and Engineering teams to ensure customer satisfaction and effective onboarding.

The Co-Founder & Executive Director will lead membership growth, community experience design, operational management, and represent the organization in external relations. This role requires significant executive experience and a network in professional communities.

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Manage a team of SMB Customer Success Managers, focusing on revenue growth, customer retention, and team performance while utilizing data-driven strategies.