Top HR Tech Customer Success & Experience Jobs in Boston, MA

As a Product Support Specialist, you will provide expert support to customers, troubleshoot issues, guide users, and collaborate with teams for improvements.

The Strategic Accounts Director manages relationships with large employer clients, focusing on retention, upselling, and ensuring excellent client experiences while driving performance and key metrics.

The Senior Account Executive will manage the sales pipeline, prospect for new business, leverage existing relationships, and advocate for customers to drive growth in the PEO sector.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Lead strategic enterprise client relationships for large payer organizations, ensuring value realization, retention, and account growth. Act as trusted advisor across executive stakeholders, coordinate cross-functional delivery, translate analytic needs into solutions, drive upsell/renewals, and provide product feedback to guide enhancements and best practices.

Lead and scale post-sale customer success for a B2B SaaS business. Define strategy, drive retention and NRR, build scalable onboarding/adoption/renewal models, improve operations with analytics and automation, partner cross-functionally, and hire and develop a high-performing team to increase adoption, reduce churn, and grow recurring revenue.

The Client Manager manages workflows for commercial insurance accounts, serving as the main contact for clients, collaborating with internal teams, and ensuring timely completion of tasks.

As a paid summer intern, you will gain real-world experience in business management, learn skills for fleet management, customer service, and develop marketing strategies in a team environment.

Deliver instructor-led simulated sessions overnight (12am–8am EST) using digital avatars to portray students, facilitate debriefs, score learner performance, complete session tasks, and provide customer-focused hosting. Requires completing training, meeting availability, and maintaining a private, wired workspace with stable internet. Part-time (20–30 hrs/week) at $26/hr.

Manage and enable payroll integrations for clients across 400+ payroll providers, troubleshoot data and system issues, validate payroll data and contributions, guide clients through data transmission, draft procedures, ensure regulatory compliance (SEC, DOL, IRS), and drive process improvements across cross-functional teams.