Top Cybersecurity Customer Success & Experience Jobs in Boston, MA

Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.

The VP of Customer Success manages technical programs, drives revenue growth, and leads a team to enhance client relationships and project delivery.

The Sales Enablement Specialist will drive sales process excellence, optimize tools, and deliver enabling programs to empower the sales team and enhance productivity.

The Customer Success Manager will enhance the customer journey for public sector clients, focusing on privacy protection, collaboration with various teams, and fostering product adoption and retention.

The Technical Account Manager ensures customer satisfaction with Proofpoint's products by providing technical leadership, managing support interactions, and developing strategies to meet customer needs. They drive projects and communicate effectively with clients, aiming to maximize product value and renewals.

The Client Success Manager ensures client satisfaction by managing relationships, overseeing performance metrics, and facilitating smooth onboarding and operations.

The Channel Success Manager will build relationships with partners, lead sales initiatives, develop channel strategies, monitor performance, and collaborate with internal teams to drive revenue growth.

The IT Support Specialist provides Tier 2 and Tier 3 support for hardware and software, utilizing ServiceNow to assist users and troubleshoot various IT issues.

Lead and build the end-to-end Customer Experience function for enterprise cybersecurity customers: own onboarding, adoption, retention, expansion, escalation management, AI-augmented support, cross-functional alignment, and metrics-driven outcomes.

The Partner Architect - ExtraHop advises on technical solutions, conducts presentations, enables teams, and ensures successful client engagement while managing partner technologies.