Zelle Digital Payments, Senior Associate

Job Description
Join the Zelle team and help transform the way people send and receive money. As part of an innovative and fast-paced environment, you'll contribute to a platform trusted by millions for quick, secure, and seamless peer-to-peer payments. Be part of a team where customer satisfaction and cutting-edge solutions are at the heart of everything we do.
Job Summary:
As a Product Associate in the Zelle team, you will develop and execute product strategies that deliver value to customers and enhance the peer-to-peer payment experience. You will collaborate with cross-functional partners to manage product backlogs, define user stories, and drive the end-to-end execution of the product roadmap. Your work will help ensure Zelle remains a leading choice for secure and efficient digital payments.
Job responsibilities

• Develop a product strategy and vision that delivers value to customers.
• Manage, maintain, and enhance a product backlog to facilitate development in alignment with the overall strategic roadmap and value proposition.
• Collaborate with product, analytics, business, and engineering partners to lead and develop product and design strategies.
• Define, prioritize, and clarify user stories in coordination with other Product Managers, engineering leads, and the leadership team.
• Work closely with Product leads, developers, operations, and production management teams to research and resolve issues or defects that impact the customer experience.
• Drive end to end execution of roadmap through effective sprint planning, stakeholder management, and healthy experimentation

Required qualifications, capabilities, and skills

• 3+ years of experience in product, financial services, technology, project management, or other relevant fields.
• Experience working on projects that involve interaction with various stakeholders and technology within a financial domain.
• Understanding of development processes, database usage, and microservices (e.g., Kafka, APIs).
• Demonstrable experience as an interface between business and technical teams.
• Agile project management experience, including proficiency in agile project management tools (i.e., JIRA Align, JIRA, Confluence etc.).
• Self-starter with a mindset focused on problem management/resolution and continuous improvement.
• Effective communication skills (both verbal and written) for engaging with business and technical stakeholders and management.
• Track record of delivering thoughtful, user-centric and intuitive experiences

Preferred qualifications, capabilities, and skills

• Background in financial services, retail banking, or payments

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.