Auto Lending Sr Specialist I

Job Description
Lending and put your exceptional knowledge and understanding of auto lending products to good use by serving as our customers' chief point of contact throughout the life of the loan while the Auto Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business.
As a Sr. Specialist I within the Auto Lending team, you will have the opportunity to utilize your skills in a team environment, verifying the accuracy of loan and lease documentation to meet our dealer network's contractual obligations. You will also enter and validate transaction information into the system, ensuring its accuracy to meet bank and federal requirements. Your role will involve communicating with our dealer network through inbound and outbound calls regarding contract statuses, providing a unique opportunity to grow your career while making a significant impact on our business.
Job responsibilities
• Uses independent analysis and exercises judgment to determine if applicable standards are met
• Identifies contract package irregularities, utilizes available resources for resolution and prepares packages for return to dealer for corrections
• Communicates relevant issues to the appropriate Underwriter, Dealer, Dealer Relationship Manager and escalate appropriate issues to the supervisor
• Communicate with dealers via inbound and outbound calls
Required qualifications, capabilities and skills
• 2 years of data review, customer service and/or retail sales experience
• Excellent communication, interpersonal and problem solving skills
• Proficient analytical skills
• Working knowledge of Microsoft Office products to include Word and Excel
Preferred qualifications, capabilities, and skills
2 years of documentation review and/or customer service
• Auto Finance experience
• Knowledge of lease or loan processing
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.