Plan and lead yoga classes, ensuring customer satisfaction through personalized experiences, and collaborate with facility teams for maintenance.
Pay Range: $65 per 45-minute class
Location: Boston, MA across multiple locations in the financial district
Work Hours: Successful candidates will be available to sub classes for at least 2 time slots out of the following:
Mondays at 5:30pm
Tuesdays at 5:15pm
Wednesdays at 12:00pm
Thursdays 12:00pm
Reports to: Fitness Manager on-site
What You’re Responsible For:
- Yoga Group Programming: Plan and lead group Yoga classes to the membership population. Provide timely and professional communication to members before and after sessions to ensure a hospitality-focused experience.
- Five-Star Hospitality Service: Ensure wonderful experience for members by anticipating their needs and bringing special touches to every session, for example: equipment is prepared ahead of time, towels placed on mats, and the smallest details of the member experience are attended to.
- Tenant Satisfaction and Engagement: Prioritize tenant satisfaction by actively engaging with tenants to understand their needs and preferences. Implement innovative strategies and programs to enhance their experience, fostering a vibrant and connected community that drives long-term loyalty and satisfaction.
- Building Team Collaboration: Work collaboratively with the building maintenance and operations teams to ensure the facility and equipment are well maintained.
Who You Are - Baseline Requirements:
- You have 1+ years experience in a fitness center environment teaching Yoga classes.
- Even better if your experience has touched the corporate fitness or wellness sector.
- You must have a valid 200 hour RYT Yoga certification from a nationally recognized organization.
- You must have or be willing to obtain personal liability insurance before you begin teaching classes with us.
- You have an up-to-date CPR and AED certification.
- You are technologically savvy and can assist members with class sign-ups through our native technology as needed.
Who You Are - Key Competencies:
- Obsessively customer-centric. In previous roles, you have exceeded what customers expected of you, you have an innate hospitality mindset and are happiest when you are serving others.
- A hyper-organized ball juggler. You stay extremely organized and are constantly reprioritizing your own work because it’s what makes you most effective. Everyone refers to you as a stellar multi-tasker.
- You are a stellar communicator. You are known for clearly communicating your points - whether in email or verbally. In this role you’ll be communicating a lot about bookings (both coordinating them and confirming), sending vendor communications, and engaging with different levels of tenants (office managers to C-Suite).
Our Core Values:
Playbook’s culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders.
Our Commitment To You:
Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!
Top Skills
Aed
Cpr
Yoga Certification
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