At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
The Workplace & Real Estate Operations Lead plays a critical role in enabling how Klaviyo’s workplaces and employee experiences operate at scale.
This role sits within the Communications, Workplace and Experiences team and serves as the operational backbone across workplace operations, real estate, and employee experience programs.
This role partners closely with Finance, People Leadership, Real Estate, and Workplace teams to manage planning, budgets, leases, and vendor relationships across Klaviyo’s global office portfolio. They will also bring operational rigor and structure to how the team plans initiatives, manages resources, and executes projects.
We are looking for someone who thrives in operational environments, enjoys building systems that scale, and takes pride in ensuring the details behind great employee experiences run seamlessly.
How you'll make a difference- Lead operational oversight of workplace and real estate budgets, partnering with Finance and People Leadership on planning, forecasting, and spend management
- Own lease management processes across Klaviyo’s global office portfolio, including tracking lease obligations, key dates, renewals, and financial commitments
- Partner closely with CBRE and internal Real Estate leadership on lease negotiations, landlord coordination, and real estate operational planning
- Manage vendor relationships across workplace operations and employee experience programs, including contract management, renewals, and performance oversight
- Support real estate and workplace initiatives in, providing operational coordination and project management for office projects and space planning efforts
- Establish and improve operational processes that help the Communications, Workplace and Experiences team manage budgets, vendors, and initiatives effectively
- Coordinate planning rhythms and calendars across Communications, Employee Experience, and Real Estate teams to improve alignment and visibility
- Partner across functions to ensure workplace initiatives, programs, and office operations are well organized, well resourced, and delivered effectively
- Identify opportunities to improve operational efficiency, vendor performance, and cost management across workplace and employee experience programs
- Strong operational leader with experience managing budgets, vendors, and business operations in a complex organization
- Highly organized with exceptional attention to detail and the ability to manage multiple priorities and projects simultaneously
- Strong financial and analytical skills with experience managing budgets, forecasts, and operational spending
- Experience managing vendor relationships including contract negotiation, renewals, and performance oversight
- Experience supporting lease management, real estate operations, or corporate workplace operations
- Strong project management skills with the ability to bring structure and clarity to complex initiatives
- Excellent communication and collaboration skills with the ability to work across multiple teams and leadership stakeholders
- Ability to identify operational gaps and proactively improve systems and processes
- Comfortable operating in a fast paced and evolving environment
- Bachelor’s degree in business, operations, real estate, finance, or a related field, or equivalent experience
- 8+ years of experience in operations, workplace operations, real estate operations, business operations, or a related field
- Experience managing budgets and financial planning for operational teams
- Experience managing vendor contracts and operational partnerships
- Experience working with corporate real estate partners, brokers, or firms such as CBRE preferred
- Experience supporting multi location or global workplace operations preferred
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Klaviyo Boston, Massachusetts, USA Office
We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station. We also have hubs in Denver, London and Sydney.
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