Provide timely technical support through phone, email, and chat; diagnose hardware, software, and network issues; guide users through solutions; escalate unresolved problems; and document requests and resolutions in a ticketing system.
JD 1. Service Desk Analyst – below is the Job description Key Responsibilities: Technical Support: • Respond to incoming service requests via phone, email, or chat in a timely and professional manner. • Diagnose and troubleshoot hardware, software, and network issues. • Provide step-by-step instructions to resolve technical problems. • Escalate unresolved issues to higher-level support teams as needed. • Document all service requests and resolutions in the ticketing system.
Hexaware Technologies Boston, Massachusetts, USA Office
Boston, United States
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
