Workplace Associate

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: 

Join JLL's Workplace Experience Services team as the frontline ambassador who transforms everyday workplace interactions into exceptional experiences. As a Workplace Associate, you'll serve as the primary point of contact for all workplace operations and facilities matters, building meaningful relationships with clients and their employees through face-to-face engagement and proactive service delivery. This role offers the opportunity to manage large, dynamic sites with a personalized approach, ensuring seamless daily operations while strengthening the partnership between JLL and our valued clients. You'll be the go-to expert who anticipates needs, solves problems, and creates an environment where people love to work.

What your day-to-day will look like: 

• Greet customers by name each morning and spend a minimum of four hours walking the site to maintain visible engagement and build relationships

• Conduct comprehensive daily site walk checklists to ensure flawless execution, identify defects, and immediately address any safety concerns

• Manage all customer inquiries and issues with confidence, responding to requests within one day and providing personal follow-up to ensure resolution

• Ensure meeting rooms, collaboration spaces, and office equipment are always in ready-to-use condition when unoccupied

• Collaborate with FM, Engineering, Project Management colleagues and vendors to maintain optimal workspace functionality

• Stock pantries and supplies while administering workplace policies such as clean desk protocols and appropriate space usage

• Generate monthly reports consolidating customer issues and service delivery metrics to maintain SLA compliance

Required Qualifications: 

• Bachelor's degree or equivalent experience in a related field

• 3-5 years of experience in hospitality, tourism, events operations, property management, or similar customer-facing profession

• Excellent verbal and written communication skills with ability to interact professionally at all organizational levels

• Strong organizational and time management abilities with meticulous attention to detail

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

• Customer-focused mentality with demonstrated passion for hospitality and service excellence

• Ability to work collaboratively in team environments while maintaining strong interpersonal relationships

Preferred Qualifications: 

• Experience managing large-scale facilities or corporate workplace environments

• Knowledge of workplace safety protocols and regulatory compliance requirements

• Background in vendor management and service level agreement oversight

• Familiarity with workplace technology systems and equipment troubleshooting

• Experience with reporting and data analysis for operational improvements

• Understanding of corporate workplace policies and space management principles

• Previous exposure to facilities management or property operations

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.