Wireless Operations Engineer

Description
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Michigan Global Tech Center three times per week, at minimum or other frequency dictated by the business.
Relocation:
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
The Role
We are seeking a Wireless Network Operations Engineer to join our dynamic team supporting the performance, operations, and optimization of wireless network systems in connection with OnStar services. This role requires an understanding of carrier wireless networks, backend systems, and their interactions, with a strong focus on troubleshooting, monitoring, and analysis of network performance as it pertains to OnStar's connected vehicle services.
The ideal candidate will have experience with mobile network technologies, including GSM, UMTS, and LTE, and a proven track record of debugging and resolving complex network issues. You will play a role in collaborating with wireless carriers, internal teams, and external partners to ensure the seamless operation of our connected vehicle services. Additionally, the role includes the creation of new operational processes, developing performance metrics, and solving escalated customer reported issue with connectivity.
What You'll Do (Responsibilities):

• Provide Support for network connectivity or related network issues for user community
• Troubleshoots, diagnoses, and resolves problems with our wireless carriers impacting connected services.
• Define and develop metrics and alerts to measure network performance related to connected services.
• Understand & document system workflows associated with back-end interactions between wireless service providers and GM backend systems, such as Inventory, lifecycle of OnStar In-vehicle services etc.
• Develop monitors and metrics to measure the carrier integration API performances
• Execute network test plans, as needed, for new device launch and troubleshooting
• Solves engineering related problems and create alternative solution to ensure continued operation
• Create change requirements by describing high level business objectives, business benefits and functional requirements with the Product Teams.
• Participate in iterative co-validation sessions with IT counter parts (mostly developers and testers) as an SME to ensure that requirements have been correctly implemented
• Works closely with wireless carriers and vendor partners to resolve performance issues
• Work with other Customer Experience Operations team members to develop and improve operational playbooks
• Travel as required
• Apply various visualization tools to extracted data in order to provide unique and insightful results
• Position requires operational support per on-call schedule
• Handle escalated tickets and issues from customers

Additional Description
Yours Skills & Abilities (Required Qualifications):

• Bachelor of Science degree in Computer Science, Engineering, Data Science, or related field
• 2+ years of relevant Cellular/Mobile, Engineering or IT work experience
• 1+ years of experience in Cellular/Mobile industry, related to GSM, UMTS and LTE technologies
• Familiarity with telecommunications technologies and protocols, including SS7, TCP, UDP, IP, SIP, VoIP, T1, Ethernet
• Understanding of Cellular Core Network Architecture and Radio Access Network
• Understanding of mobile cellular acquisition and call flows for Voice, SMS and Packet Data Calls
• Understanding of data communication principles, including OSI and TCP/IP protocol models, including network security for both wireless and telephony networks
• Experience in testing and debugging End-to-End 3GPP wireless device call performance in live networks
• Familiarity with AAA, HA, GGSN, SGSN, HLR, PDSN, HSS, MME, S-GW, P-GW
• Exposure to carrier provisioning workflows and back end systems
• Experience creating SQL, Power BI reports or metrices
• Operational experience supporting cellular network components, creating or executing operational playbooks with venders to resolve customer issues or outages
• Excellent verbal and written communication skill in English and Regional Language

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
#LI-AP1
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.