Web Engineer Lead

What you can expect

Zoom seeks a technical expert to design, enhance, and deliver the engineering framework for its global web presence. This role requires proficiency in modern CMS platforms, cloud infrastructure, and web performance optimization. Candidates should have experience with large-scale architecture decisions, CMS migrations, and managing high-traffic, multi-domain properties. The individual will collaborate with the Senior Engineering Manager on strategy, delivery, and technical direction. Success lies in balancing engineering precision with cross-functional collaboration to create reliable, fast, accessible, and AI-ready web solutions that drive measurable business impact.

About the Team

This position is part of Zoom's Website Engineering team, focused on developing and expanding the technical framework behind Zoom's global online presence. The team brings together web engineers, CMS specialists, SEO/AEO experts, and performance engineers who collaborate closely with Marketing, Product, Design, and Localization. Emphasis is placed on technical expertise, automation, and creating fast, accessible, and impactful digital experiences.

Responsibilities

• Driving modernization toward a scalable website architecture across a multi-domain estate, including marketing sites, product hubs, support portals, developer portals, and regional sites. Consolidating fragmented properties while advancing modernization toward a scalable, CDN-delivered, cloud-hosted stack on AWS and Azure. Implementing multi-site and multi-tenant patterns, Core Web Vitals optimization, performance engineering, URL and routing strategies, and creating an accessible, WCAG-compliant, localized experience for global audiences.
• Establishing an advanced performance reporting layer using Core Web Vitals dashboards and synthetic monitoring tools like Lighthouse CI, SpeedCurve, Calibre, and New Relic. Incorporating Amplitude for product analytics, funnel reporting, site-health SLOs, and regression alerting. Tying web technical performance and uptime to revenue metrics by measuring Core Web Vitals regressions, latency spikes, and downtime events against conversion and bounce impacts.
• Championing observability and reliability engineering by enhancing monitoring, creating alerts, establishing SLAs/SLOs, and designing CI/CD pipelines for efficient deployments on AWS and Azure environments. Bringing extensive expertise in Optimizely (CMS 12, SaaS, DXP) and WordPress, including backend work in .NET, C#, PHP, CDN configuration, caching, APIs, and content modeling.
• Managing CMS architecture and migrations comprehensively, creating self-serve backends enabling teams to build pages on governed frameworks without relying on engineering as a constraint. Evaluating advanced platforms, and directing migrations from systems like Optimizely or WordPress through seamless cutover processes.
• Leading enterprise CMS transformation initiatives by applying expertise in executing large-scale CMS migrations, platform consolidations, and re-architecture programs from strategy to implementation. Ensuring business continuity, SEO/AEO preservation, performance, governance, and alignment with stakeholders throughout the process.
• Owning the technical framework for SEO and AI-search readiness across SSR/SSG, schema, structured data, canonicals, hreflang, sitemaps, and Core Web Vitals is critical. Collaborating with the SEO/AEO team ensures traditional ranking and discoverability for ChatGPT, Perplexity, Claude, Gemini, and other LLMs during every launch. Catching and resolving gaps at go-live helps prevent problems from emerging in the following weeks.
• Driving AI-powered efficiency in engineering and operations by utilizing GitHub, Cursor, AI-assisted CI/CD, and intelligent debugging to enhance development processes. Expanding AI-driven workflows into content operations, SEO/AEO, QA, and release management to automate tasks and eliminate manual pipelines.
• Leading technical delivery and project management alongside engineering teams and stakeholders, managing roadmap execution, sprint planning, dependencies, releases, and capacity planning. Collaborating across Marketing, Product, Design, Localization, Brand, and Leadership to ensure alignment, mitigate risks, and achieve successful execution.

What we’re looking for

• Bring 12+ years of hands-on web engineering experience with technical leadership on complex, high-traffic, multi-domain web properties.
• Demonstrate deep expertise with Optimizely (CMS 12 / SaaS / DXP) and WordPress, including backend work in .NET/C# and PHP.
• Utilize advanced frontend engineering expertise with React, Vue, or similar, ensuring responsive and accessible UI development through semantic markup, ARIA, and automated accessibility testing.
• Command CDN architecture and cloud hosting on AWS and Azure, with proven experience leading multiple large-scale CMS migrations end-to-end.
• Manage Core Web Vitals and performance engineering, utilizing tools like Lighthouse CI, SpeedCurve, Calibre, New Relic, and Amplitude, with reporting linked to business metrics.
• Utilize technical SEO and AEO expertise—SSR/SSG, schema, structured data, canonicals, hreflang, sitemaps—to achieve measurable organic search results, including generative platform discoverability.
• Design web security solutions encompassing OWASP, CSP, WAF/bot management, third-party tag governance, and incident response strategies.
• Provide CI/CD, observability, and reliability engineering by defining SLAs/SLOs, enhancing monitoring and alerting, and designing deployment pipelines for AWS and Azure environments.
• Support and guide the team in executing automated testing and quality assurance for unit, integration, and end-to-end processes using Jest, Playwright, and Cypress. Oversee tagging and analytics instrumentation through tools like Google Tag Manager, Amplitude, and Tealium.
• Demonstrate expertise with AEO and LLM-search readiness for generative search platforms such as ChatGPT, Perplexity, Gemini, Claude and other LLMs. Design self-serve content models and utilize CRO, A/B testing, and experimentation platforms effectively.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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