Jobs at Zoom

Lead partner-led implementations and retention for Zoom CX by establishing technical standards, enabling partners, monitoring deployment health, and identifying expansion opportunities. Serve as the technical liaison across Product, Engineering, and Partner teams to mitigate churn, support day-2 operations, and translate new product capabilities into partner-driven customer value.

Sell employee engagement and listening SaaS to mid-market customers. Own full sales cycle, build relationships with HR leaders, execute territory plans, collaborate cross-functionally, manage complex multi-stakeholder deals, and meet quarterly and annual revenue targets.

As a Mass Market Solutions Engineer, you'll design communication solutions, conduct demonstrations, translate customer needs into technical solutions, and drive product innovation while collaborating across teams at Zoom.

Lead Zoom's Customer Success transformation by converting strategy into operational capability. Redesign measurement, engagement frameworks, and operating model to drive retention, adoption, and revenue growth. Run executive reviews, align cross-functional stakeholders, and implement processes, tools, and metrics to change frontline behavior and demonstrate measurable business impact.

Drive enterprise sales for employee engagement solutions, manage a full sales cycle, engage with HR leaders, and achieve revenue targets.

Lead U.S. state and local tax strategy, compliance, and audit defense across direct and indirect taxes. Partner with Product, Engineering, Finance, Legal, and Revenue to ensure correct tax configuration, drive automation and AI initiatives, manage SALT audits, advise on contracts/pricing, and mentor the tax team while implementing tax technology improvements.

Lead cross-functional analysis and delivery of scalable Salesforce-based solutions for Sales. Gather requirements, design processes, integrate systems (Zuora, CPQ, marketing integrations), prototype in Salesforce, manage UAT, coordinate stakeholders, and research AI-enabled tools to improve sales operations and tooling.