Lead and develop a Strategic Account Management team to retain and grow largest SaaS customers. Drive account strategies, executive relationships, renewals, expansions, adoption, forecasting, and cross-functional collaboration to achieve retention (96%+), revenue targets, and increased platform adoption.
At Everbridge, our mission is to help organizations protect people and maintain business continuity during critical events. Our Critical Event Management (CEM) platform combines real-time communication and intelligent automation to help organizations respond quickly, strengthen resilience, and keep operations running when it matters most.
We're seeking a Sr. Director/VP, Strategic Account Management to lead the team responsible for our largest customer relationships.
This is a high-impact role for an accomplished SaaS leader who excels at developing teams, creating customer value, and driving sustainable growth. Success will be measured by maintaining retention of 96% or higher, expanding revenue, and increasing adoption of the Everbridge platform.
What you'll do:
- Lead, coach, and develop a high-performing team of Strategic Account Managers.
- Build and execute account strategies that increase retention, expansion, adoption, and long-term customer value.
- Strengthen executive customer relationships and position Everbridge as a trusted resilience partner.
- Identify growth opportunities and collaborate with Account Executives to expand existing accounts.
- Create scalable playbooks, campaigns, and training that strengthen the team’s solution-selling capabilities.
- Serve as an executive sponsor for key accounts, supporting renewals, negotiations, and strategic opportunities.
- Partner with Sales, Customer Success, Product, Marketing, and Professional Services to deliver exceptional customer experience.
- Lead account, pipeline, territory, and forecast reviews, providing focused coaching and removing barriers to success.
- Deliver accurate forecasts and communicate performance, risks, and opportunities to senior leadership.
- Maintain a strong understanding of the market, Everbridge solutions, and our competitive differentiators.
- Consistently achieve or exceed retention, growth, and broader performance objectives.
What you'll bring:
- 15+ years of enterprise software sales, account management, or related commercial experience.
- 10+ years of successful leadership experience in a SaaS sales or account management organization.
- A proven record of improving retention, expanding strategic accounts, and achieving revenue targets.
- Demonstrated success recruiting, coaching, and retaining high-performing teams.
- Strong executive presence and the ability to build trusted relationships across complex organizations.
- Expertise in consultative selling, account planning, opportunity development, and negotiation.
- Strong analytical, problem-solving, presentation, and communication skills.
- Proficiency with Salesforce or a comparable CRM platform.
- Fluency in English and willingness to travel approximately 30–40%.
Preferred qualification
- A bachelor’s degree in business, finance, economics, marketing, communications, engineering, or a related field.
- Experience in critical communications, telecommunications, business continuity, disaster recovery, resilience, security, or related technologies.
The reasonably estimated salary for this role at Everbridge ranges from $174,000 - $249,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.
Fair Chance Statement US & Canada
We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.
For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:
- Access to sensitive or confidential information, such as financial records, proprietary data, or client information.
- Management of cash, company funds, or other valuable assets.
- Work in environments requiring heightened security measures.
- Compliance with contractual or regulatory requirements specific to the position.
We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.
Employment Practices: Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Everbridge Boston, Massachusetts, USA Office
Boston, United States
Everbridge Burlington, Massachusetts, USA Office
25 Corporate Dr., Burlington, MA, United States, 01803
Everbridge Waltham, Massachusetts, USA Office
Waltham, United States
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