VIP Program Associate

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About This Role:
The VIP Program Associate reports to the senior manager of client engagement and is dedicated to supporting the VIP leader tier for technology executive and security and risk services. The VIP leader tier service connects C-level clients with former practitioners (executive partners) to deliver the power of Forrester’s research combined with practical expertise to accelerate time-to-impact. This role plays a critical function in delivering personalized experiences to our most senior clients and works directly with executive partners to ensure that their clients are receiving value and achieving their outcomes by leveraging the full breadth and depth of their Forrester relationship.

Job Description:
Client engagement support

• Support onboarding of VIP clients through the guidance kickoff process.
• Work with executive partners to ensure their clients get value from the entire spectrum of entitlements and make progress toward identified outcomes of key initiatives (initiatives dashboard, executive partner guidance sessions analyst guidance sessions, data guidance sessions and benchmarks, strategy sessions, access to Forrester Decisions content [research/tools/data])

Internal connectivity

• Develop domain expertise to ask thoughtful questions and add perspective to conversations.
• Foster strong, collaborative relationships with the internal Forrester ecosystem to support clients’ outcomes (research, customer success, sales, consulting, and events).
• Use internal relationships to deeply understand the delivery model and identify factors that drive successful engagements. Use these to identify what “great” looks like as a model and try to replicate it with others.

Account health

• Assist executive partners with designing and implementing client reengagement strategies.
• Analyze past readership, inquiries/guidance sessions, and/or advisory for “topics” that may resonate for proactive outreach; conduct desk research on organization challenges, recent events, etc., to inform plan; connect with account team to understand overall health.

Program management

• Maintain Salesforce.

Program health

• Partner with team lead and senior manager to build and maintain a consistent, repeatable approach for identifying “low engagement” clients and those “slipping” as well as proactively flagging them to executive partners and account teams.
• Support team lead and senior manager with regular monthly program reporting and circulation
• Partner with team lead and senior manager to support Forrester Summit events

Program communications

• Curate regular newsletter for VIP clients (monthly or biweekly) that details upcoming research, peer discussions, webinars, recently published reports, and ongoing research initiatives.
• Maintain a closed-loop feedback process with the research team. Share client feedback on research (e.g., potential gaps, inconsistency) and facilitate interview/contribution.
• Maintain SharePoint site and other team resources.

Job Requirements:

• BA/BS degree with a strong academic record; two to three years in a professional client-facing role preferred.
• Ability and willingness to actively engage with senior colleagues, such as executive partners, and C-level clients.
• Strong communication and presentations skills.
• Interest in client or account management.
• Extremely professional presence.
• Highly collaborative work ethic and eagerness to build strong partnerships across functional teams.
• Strong time and project management skills.
• Creative problem-solving and intellectual curiosity.
• Proactive and self-directive work ethic.

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FLSA Status: 

Exempt

Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to [email protected]. 

Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

Benefits at a Glance

Benefits at a Glance - Cambridge