Mobile Support Analyst - Senior Associate

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. Those in software engineering at PwC will focus on developing innovative software solutions to drive digital transformation and enhance business performance. In this field, you will use your knowledge to design, code, and test cutting-edge applications that revolutionise industries and deliver exceptional user experiences.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity
As part of the Software and Product Innovation team you will monitor, troubleshoot, and enhance mobile applications, securing seamless user experiences. As a Senior Associate, you will analyze complex problems, mentor junior team members, and build meaningful client relationships while navigating the intricacies of mobile application support in a dynamic environment. This role offers the chance to work with advanced technologies and contribute to mission-critical applications in the Freight, Rail, and Logistics sectors.
Responsibilities
- Improve application performance through analytical problem-solving
- Navigate complexities in mobile application support across mobile Platforms: iOS (Swift), Hybrid (Ionic, Capacitor, Cordova)
- Work with cross-functional teams to implement solutions -
- Ensure mobile apps comply with GDPR, HIPAA, SOC 2, ISO 27001 security standards.
- Implement security best practices like SSL pinning, secure API calls, and biometric authentication (Face ID, Touch ID).
-Assist in managing App Store (iOS) and Google Play Store releases, including TestFlight testing and Firebase App Distribution.
- Stay updated on emerging technologies in the Freight, Rail, and Logistics sectors.
-Work on API authentication mechanisms such as OAuth, JWT, Firebase Authentication, Apple Sign-In.
- Contribute to the development of mission-critical applications
- Maintain troubleshooting guides, issue logs, and SOPs for mobile application support.
What You Must Have
- Bachelor's Degree
- 3 years of experience
- Bachelor's degree or in lieu of a degree, demonstrating three years of specialized training and/or progressively responsible work experience in technology for each missing year of college
What Sets You Apart
- Master's Degree preferred
- AWS (or) Azure (or) GCP Foundational Certifications preferred
- Demonstrating proficiency in mobile application support
- Utilizing Agile and DevOps methodologies
- Analyzing and optimizing mobile application performance
- Troubleshooting API failures and backend integration
- Implementing security standards like GDPR and HIPAA
- Supporting CI/CD pipelines for mobile applications
Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
The salary range for this position is: $77,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance