Vice President of Regional Operations

TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.

Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability.

We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here.

If you want a role where your decisions show up directly in a P&L, where you have real access to the executive team, and where the org chart hasn't fully hardened yet, this is that role. TopDog Law is the fastest-growing personal injury firm in the country, and we’re making investments to continue that growth.

We're hiring a VP of Regional Operations to be the operational owner and right hand to leadership across an assigned multi-state region. You'll sit at the center of intake, pre-litigation, litigation, medical and case management, and settlements for your states, connecting state managing attorneys with the centralized platform teams who can partner with them to solve the problems.

You will own making sure the right issues get identified, prioritized by ROI, escalated to the right people, and resolved with feedback back to the states. Your region's profitability is the clearest measure of your impact, and you'll partner closely with the COO and your region's managing attorneys to get there.

Regional Operational Leadership

• Serve as the operational lead and primary point of connection across every function touching your region's states, including intake, pre-litigation, litigation, medical and case management, and settlements.
• Act as the “air traffic controller” for your region. Know what's happening in every state, spot where teams are duplicating effort or dropping the ball, and get the right people working the right problems.
• Partner with state managing attorneys as operational co-pilots. You are jointly accountable for state performance and for ensuring all teams execute at their highest level.
• Support new-state launches in your region, including helping stand up managing attorneys, getting case intake and workflows running, and building out the state's operating rhythm.

Prioritization, Escalation and Cross-Functional Coordination

• Continuously surface operational issues across your states, including provider and client care gaps, tech and product friction, staffing and capacity constraints, and process breakdowns.
• Translate the long list of things that could be fixed into the handful of highest-ROI priorities for each state, rather than trying to solve everything at once.
• Route issues to the right centralized or platform team (client care, tech, analytics, marketing, recruiting, training, compliance, intake) and drive them to resolution.
• Close the loop by making sure state managing attorneys get clear, timely feedback on the status of issues you've escalated on their behalf.
• Maintain a transparent, recurring view of your region's active priorities and projects so managing attorneys and leadership always know what's being worked and why.

Performance, Accountability and Decision Rights

• Treat regional P&L as your central KPI. You are expected to know your states' numbers as well as, or better than, anyone else in the business.
• Build and maintain expected capacity models by role and by state (case managers, legal assistants, litigation staff, and so on), recognizing that the right staffing level differs state to state.
• Work with managing attorneys and analytics to define KPIs, goals, and scorecards by state that roll up to the regional P&L.
• Help define where managing attorneys have full decision-making authority versus where changes require a recommendation and sign-off from you or the COO, for example case phase movement criteria, staffing levels, or case cost thresholds. Protect national consistency where it matters while preserving state-level autonomy where it doesn't.

Team Development and Operating Cadence

• Directly manage and develop an operations manager or right hand, delegating project-based work to them while keeping them fully looped in on regional priorities and decisions.
• Run or actively participate in your region's operating cadence, including weekly leadership syncs, state-level team meetings, and a monthly regional operating review with managing attorneys, analytics, the COO, and the CEO.
• Coach state managing attorneys and their teams on prioritization, giving them the information they need to run their state and recognizing where you're seeing deficiencies before they become bigger problems.

Required:

• 5+ years of operations leadership experience, ideally spanning multiple sites, states, or business units in a fast-growing or professional services environment
• Strong financial and P&L fluency. Comfortable using a profit-and-loss statement to prioritize, not just review, operational work (accounting, finance, or analytical background strongly preferred)
• Demonstrated ability to prioritize a large volume of competing issues by ROI and impact, and communicate that prioritization clearly to stakeholders at every level
• Exceptional communication and relationship-building skills, with a proven ability to influence and drive execution through people you don't directly manage
• Comfort operating in ambiguity within a fast-scaling, still-being-defined organizational structure
• Working knowledge of, or strong aptitude to quickly learn, the full personal injury case lifecycle: intake and case value, pre-litigation, litigation, medical and case management, and settlements
• Experience developing and delegating to direct reports, with the judgment to know when to go deep yourself and when to hand something off, and to whom
• Willingness to travel occasionally to states within your assigned region
• High intellectual curiosity, strong organizational skills, and genuine enjoyment of connecting people and solving cross-functional problems

Preferred:

• Experience leading operations for a multi-state or multi-office personal injury law firm, with direct exposure to intake, pre-litigation, litigation, and settlements
• A track record of partnering with attorneys or partners on business and operational performance, not just running internal operations in isolation
• Familiarity with legal case management systems and how case-level data translates into staffing, KPI, and financial decisions
• Experience standing up or scaling a regional operating model inside a high-growth company

This role sits inside a company significantly growing and optimizing its operating model, not maintaining one that's already set. You'll have direct visibility with senior leadership, real influence over how our national operating standards evolve, and the chance to build a track record running a multi-million-dollar P&L rather than just contributing to one.

We don't hire on resumes alone. We hire for competence, character, and mindset.

• Embrace Change: Open to feedback, embracing change, and always asking “what's next?”
• Committed: You care deeply, have your teammates' backs, and show up to build something lasting.
• No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.
• Ownership: You do what you say, follow through, and treat the business like it's yours.
• Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.

• Base Salary: $180,000 to $210,000, commensurate with experience
• Eligible for a performance-based bonus tied to regional profitability
• Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor.
• Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

#LI-Remote