Vice President of Operations

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs— supported by a Nurse, and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care.

To help share our mission and expand our community impact, Vitra Health is seeking a Vice President of Operations who is passionate about community engagement and helping people access the care and resources they deserve.

The Vice President of Operations (VO) is a key member of Vitra Health’s senior leadership team, responsible for providing strategic and operational leadership across the organization’s Massachusetts service areas.

Reporting to the Chief Executive Officer, the VO oversees regional operations, healthcare delivery, Care Access, and operational performance. This role partners with executive and regional leadership to drive growth, operational excellence, financial performance, regulatory compliance, and high-quality, person-centered care.

The ideal candidate is a strategic, results-driven healthcare leader with a strong track record of leading multi-site operations, developing high-performing teams, and translating organizational strategy into measurable results

Key Responsibilities

• Provide strategic leadership and oversight of Vitra Health’s regional operations, healthcare delivery, and Care Access functions.
• Partner with the CEO and executive leadership to execute organizational strategy, growth initiatives, and operational priorities.
• Lead and develop operational leaders, establishing clear accountability and performance expectations.
• Drive operational excellence through performance metrics, data analysis, process improvement, and continuous improvement initiatives.
• Ensure operational, clinical, regulatory, and service quality standards are consistently achieved.
• Oversee workforce productivity, staffing plans, budgets, and operational resources in partnership with Finance and department leaders.
• Identify and implement strategies to improve efficiency, client satisfaction, quality of care, and financial performance.
• Develop and maintain strong relationships with clients, families, community partners, and other key stakeholders.
• Foster a culture of accountability, collaboration, inclusion, customer service, and leadership development.
• Serve as a senior ambassador for Vitra Health’s mission, vision, and values.
• Show genuine interest and compassion for the communities we serve.
• Embrace and champion a culture of diversity, equity, and inclusion.
  
  

What we are looking for:

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or a related field required; Master’s degree preferred.
• 10+ years of progressive healthcare, human services, or multi-site operations leadership experience.
• Demonstrated experience leading complex, multi-site operations and senior-level teams.
• Proven track record of improving operational performance, quality, growth, and financial outcomes.
• Strong understanding of healthcare operations, regulatory compliance, budgeting, workforce planning, and performance management.
• Strong analytical and problem-solving skills with the ability to use data to drive decisions and results.
• Exceptional leadership, communication, relationship-building, and team-development skills.
• Demonstrated ability to lead organizational change, process improvement, and cross-functional initiatives.
• Ability to build strong relationships with frontline staff, leaders, clients, and external stakeholders.
• Strong business acumen and ability to balance operational, financial, employee, and client priorities.
• Commitment to Vitra Health’s mission and providing high-quality, person-centered care.

Work Environment and Physical Requirements

• Office-based work in a clean well-lit environment with fluctuating temperatures near others.
• Client-facing field staff and community liaisons require frequent travel to client homes or community settings; ability to drive safely; work in client homes may involve varying temperatures, odors, allergens, pets, and other environmental factors.
• Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.
• Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to negotiate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits:

• Employer sponsored health Insurance with a generous employer match.
• Dental and Vision Benefits.
• Supplemental Benefits
  • Life, Accident, Critical Illness and Disability Insurance.
• 401K with a 5% company match.
• Accrued Paid-Time-Off.
• Ten company paid holidays.
• Wellness Benefits.
• Tuition Reimbursement.
• Supportive team structure and company culture with a focus on work/life balance.

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.