Leads logistics sales and operations, driving revenue growth, client retention, and efficient end-to-end supply chain performance. Develops sales strategies, forecasts revenue, optimizes processes, manages logistics providers and vendor contracts, controls costs, mitigates operational risks, and establishes performance metrics. Collaborates with finance and other stakeholders to align capacity with demand, maintain profitability, and meet client expectations. Presents operational and financial performance to executives, employees, clients, and external partners.
Who We Are
Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
Position Overview
We’re looking for a senior leader responsible for overseeing logistics operations, driving revenue growth, and optimizing end-to-end supply chain performance to support the company’s operational goals and customer needs. This role requires proven experience in developing sales and logistics strategies and leading a small, high-performing team. Your day to day includes aligning sales objectives with overall business goals and ensuring operational execution consistently meets or exceeds client expectations.
Key Responsibilities
- Sales Strategy: Cultivating client relationships while identifying new business, analyzing market trends, meeting revenue targets, and sales forecasting.
- Operational Optimization: Analyzing how we service our clients, removing bottlenecks, and implementing efficient processes to support the revenue objective.
- Team Leadership: Collaborating with third-party logistic providers, finance, and other teams, to align operational capacity with fluctuating demand to maximize efficiency and profitability.
- Performance Management:
- Developing key performance indicators focused on growth, client retention, and controlling logistics costs to ensure adherence to the budget.
- Identifying cost-reduction initiatives, negotiating vendor contracts and rates, and process flow enhancements.
- Mitigating logistics-related risks and monitoring customer feedback to identify areas for improvement.
Qualifications
- 10+ years in sales and leadership experience in supply chain, logistics, and transportation management.
- Analytical with high proficiency in financial metrics (P&L, margin analysis) and strategic planning.
- Excellent communication skills with the ability to effectively present logistics information to various stakeholders including the board of directors, employees, and external partners.
- Hand-on and comfortable in a MS Office 365 environment.
- Bachelor's degree in Logistics, Supply Chain Management or related fields a plus
What We Offer
- Group Health and Wellness (Medical, Dental, and Vision)
- Health Savings Account (HSA)
- Educational Assistance
- Voluntary plans, including critical illness, accident, and hospitalization
- 401k plan with Company Match and Roth contributions | Immediate vesting
- Pet Insurance, free legal services, employee discount programs, and more….
Harte Hanks Boston, Massachusetts, USA Office
Boston, MA, United States
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