UX Metrics Specialist

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary: 
CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative digital solutions that will make health care more accessible, more integrated, and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a health care company can be. 


As a UX Metrics Specialist at CVS Health you will be part of a growing team of digital innovators and user experience professionals that want to make an impact and help people manage their health by designing experiences that meet user goals and exceed expectations.
In this role, you will be embedded on a ResearchOps team that sits within an established DesignOps team. The team supports larger UX Research team to standardize and scale UX research across all CVS Health portfolios. The ResearchOps team focuses on four main pillars: Knowledge Management, Designer Coaching, Tools and Processes, and Team Growth.

UX Metrics Specialist responsibilities:

• Develop metrics and KPIs that quantify the business impact of UX design.
• Create processes and mechanisms for tracking and reporting on metrics over time.
• Create and maintain scorecards that layer qualitative and quantitative data.
• Collaborate with other DesignOps colleagues to capture and report on team performance, eg: culture, work velocity, etc.
• Collaborate with other CVS teams measuring customer experience impact.
• Perform routine benchmarking of CVS & Aetna digital products.
• Design and facilitate multidisciplinary workshops that yield tangible outputs.
• Take ambiguous organizational problems and turn them into simple, implementable solutions.
• Apply systems thinking to navigate a complex and changing enterprise to drive standards and change.

Required Qualifications: 

• 5+ years of experience in UX research or related fields
• 2+ years of experience working with digital product analytics

Preferred Qualifications:

• 2+ years of experience with live site performance tools, eg: Quantum Metrics, Medallia, Adobe Analytics, etc.

Education: 

• Bachelor’s degree in Usability, Human Factors, HCI, Psychology or equivalent/relevant work experience

Business Overview:

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$92,700.00 - $203,940.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/19/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.