UX Designer

We are seeking a contract UX Designer with strong UI sensibilities and a conversion-focused mindset to join our team. This role will support high-impact initiatives across NinjaOne.com , collaborating closely with the Web, CRO, and Paid Media teams to improve user flows, optimize high-converting pages, and enhance the overall digital experience. Reporting to: Director, Web Strategy and closely partnering with Sr. Director, Design to deliver a world class experience.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, & WA . We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.
Type: Contract role with potential to convert to an FTE (40 hours a week for 06 months)
What You'll be Doing

• Partner with the CRO lead and web strategy team to identify, design, and execute UX enhancements across core revenue-driving areas of the site (e.g., paid landing pages, navigation, pricing, and key CTAs)
• Use behavioral analytics (GA4, Microsoft Clarity, heatmaps, session replays) to uncover friction points and drive data-backed UX improvements
• Rapidly design and run A/B and multivariate tests, ensuring statistical significance before scaling changes
• Collaborate with Paid Media stakeholders to launch and iterate high-performing experiences that directly support campaign ROI and conversion velocity
• Improve and evolve information architecture across NinjaOne.com , helping guide the user journey with clear pathways to value
• Apply SEO fundamentals and user behavior insights to ensure UX strategies align with both paid and organic growth
• Design mid-to-high fidelity wireframes and collaborate with UI designers to ensure execution aligns with UX intent
• Help define and prioritize UX debt, experimentation opportunities, and personalization initiatives in partnership with stakeholders
• Confidently present insights and recommendations to leadership, shaping priorities with clear data stories
• Additional duties as needed

About You

• 10+ years of UX/UI experience with a strong focus on conversion rate optimization in B2B SaaS or performance marketing environments
• Deep expertise in behavioral analytics, including GA4, Microsoft Clarity, heatmaps, and funnel analysis, with a sharp eye for what's statistically significant
• Demonstrated understanding of how paid search, paid media, and CRO strategies influence UX decisions, including landing page optimization and campaign performance alignment
• Strong grasp of information architecture, user flow optimization, A/B and multivariate testing frameworks
• Hands-on with GTM, personalization tools, and ensuring robust data capture for experiments.
• Ability to deliver thoughtful, actionable UX recommendations backed by both behavioral and performance data
• Familiarity with design systems, component libraries, and web accessibility standards
• Familiar with tools such as GA4, Microsoft Clarity, GTM, Segment, Looker/Tableau/Power BI, Figma, AB Tasty (or similar), and paid platforms like Google Ads-using these daily to drive decisions and experiments.
• Experience working cross-functionally in fast-paced environments with marketers, designers, and developers, and known for being highly collaborative with a proven ability to build trust across teams.
• Operate with urgency and flexibility, applying structured thinking to ambiguous situations and thriving in dynamic, high-growth environments
• Embody NinjaOne's values-Curiosity, Integrity, Kindness, Humility, Builders-and create an environment where these values thrive

About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.