Owns end-to-end UX and UI design for ecommerce and digital health platforms, including research, user flows, prototyping, high-fidelity interfaces, design systems, usability testing, UAT, and brand consistency. Collaborates with product, engineering, and cross-functional teams in Agile workflows to deliver accessible, data-informed experiences across CMS, MarTech, and operational platforms.
About the role:
We are looking for a full-stack UX Designer to help shape customer experiences across our digital health and ecommerce platforms. Reporting to the Director of User and Experience Design, you will own the design process end to end — research, UX design, design systems, and UI — shaping how customers discover, engage with, and trust our digital products. In a single week you might move between user interviews, flows, component specs, and polished production screens. This is a hands-on IC role for someone who loves the craft and the pace.
We move fast. Priorities shift. Context switching is part of the job. We want a scrappy mindset, strong judgment, and the sense to know when to push for perfect and when to ship, learn, and iterate.
Key responsibilities:- End-to-end design execution: Own the design process from research and discovery through wireframing, prototyping, and high-fidelity UI.
- Customer experience design: Design and optimize experiences for ecommerce customers and internal users across CMS, MarTech, and operational platforms. Build intuitive, consistent, scalable interfaces that support seamless workflows and a cohesive brand.
- UX research and testing: Plan and run user research, including interviews and usability testing. Turn customer pain points and behaviors into insights and design decisions.
- Design systems and components: Contribute components, patterns, and tokens that scale cleanly between design and development.
- User acceptance testing (UAT): Partner with stakeholders to validate designs through structured UAT, keeping work aligned with customer needs and business goals.
- Collaboration and communication: Work closely with product managers, engineers, and cross-functional partners. Communicate design decisions clearly and advocate for the customer without slowing the team down.
- Brand consistency: Maintain brand integrity across digital platforms while pushing thoughtful improvements to the visual identity.
- Agile support: Plug into Agile/Scrum workflows, prioritize ruthlessly, and ship iterative improvements sprint over sprint.
Experience and Skills
- Minimum 3+ years in UX/UI design with a strong portfolio and case studies that show end-to-end work.
- Ecommerce experience is a must.
- Sound judgment on when to aim for perfect versus good enough to ship and learn.
- Solid grasp of UX principles, journey mapping, conversion optimization, and responsive design.
- Strong command of Figma, including components, variants, auto layout, and tokens.
- Experience building or contributing to a design system in production.
- Hands-on experience designing within CMS platforms (Contentful, Builder.io, WordPress, Fastr, or similar) and MarTech systems.
- Knowledge of accessibility standards (WCAG) and inclusive design practices.
- Familiarity with A/B testing tools and data-informed design decisions.
- Experience with project management tools like Jira or Monday.
Soft Skills
- Scrappy mindset. Thrives in a high-demand environment with shifting priorities and frequent context switching.
- Strong problem-solving with a consistent focus on the customer.
- Clear communicator who can present to technical and non-technical audiences and defend decisions without getting defensive.
- Works independently and collaborates well inside a tight cross-functional team.
- Manages multiple projects in a fast-paced environment with frequent pivots.
Bonus Skills
- Digital health or telehealth experience.
- Hands-on experience with CSS, Sass, and CSS variables.
- Familiarity with design tokenization for clean design-to-development handoff.
- Experience with Storybook or similar component documentation tooling.
Please use the internal job board in Greenhouse to apply. Applications submitted through this external link will not be tagged as internal.
Compensation, Benefits, & Additional Details:Health-E Commerce's compensation philosophy is grounded in market data and internal equity to ensure fairness and consistency across the team. Individuals new to the company should generally expect offers to fall between the entry point and midpoint of the salary range. Our goal is to provide an offer that supports growth potential within the role and allows for future salary progression.
- Compensation: $80,000-$110,000
- Discretionary Annual Bonus Eligibility: Up to 10%
- Medical, Dental, Vision, and 401K with a company match
- Dependent Care, FSA & HSA accounts
- Paid Parental & Bonding Leave
- Flexible PTO & office closure on all major holidays
- Monthly wellness & internet reimbursements
- Professional development including certification support & leadership coaching
- Mental Health resources
- 100% remote within the United States
- Must be able to work EST hours
Candidate Privacy Notice
Similar Jobs
Gaming • Information Technology • Mobile • Software • Esports
Designs and implements user experiences for video game UI systems, including menus, HUDs, controls, tutorials, feedback, accessibility, and player flows. Collaborates with UX, UI art, UI code, and game design teams; creates documentation and prototypes; supports playtesting; and helps maintain cohesive standards across projects. The role requires experience shipping AAA games, preferably using Unreal Engine, with potential mentoring responsibilities.
Top Skills:
UmgUnreal Engine
Hardware • Security • Software • Cybersecurity
Collaborate with a global UX team to design public safety applications and peripheral display interfaces. Develop wireframes, user flows, and prototypes; review concepts; improve design processes; ensure consistency across the company; and work with researchers to understand user needs and conduct usability testing. This is a hybrid role with telecommuting permitted two to three days per week.
Hardware • Security • Software • Cybersecurity
Lead UX design for public safety applications by shaping product strategy, defining cross-product requirements, planning research, and establishing a North Star experience vision. Partner with Design System teams to ensure ecosystem-wide consistency, influence product decisions, facilitate design reviews, and coach designers. The role is hybrid, with telecommuting permitted two to three days per week.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
