Leads UX design across multiple product teams, partnering with product leaders to shape strategy, define product vision, and deliver consistent associate experiences. Provides design thought leadership, prototypes solutions, improves UX practices, and applies design thinking, accessibility, research synthesis, and design systems. Requires strong communication, stakeholder influence, adaptability, and foundational development knowledge. The role focuses on enterprise applications or employee experiences and requires an online digital portfolio.
Key Responsibilities
- Lead definition
of the design work and deliver business outcomes across multiple product
teams, with minimal guidance
- Partner with
the product owner to help inform product strategy
- Work across the
organization to drive consistent associate experiences
- Provide design
and product thought leadership
- Contribute to
improving UX Design practices and processes
The Expertise and Skills You Bring
Experience
- 8+ years of UX
or related design experience is preferred
- A degree in a
related field such as interaction design, architecture, industrial design,
graphic design, or human factors is preferred
- Experience
working on large enterprise applications or employee experiences preferred
- Familiarity
with customer support or back-office operations populations preferred
- Experience
working with agile teams preferred
- A digital
portfolio we can review online is required
Skills
- Strong design
fundamentals and ability to leverage design thinking and other strategic
methods, with sound judgment in using emerging AI tools such as Figma Make
- Ability to
partner with Product leaders to define and prototype product vision
- Effective
communication, presentation, and storytelling skills; equally at ease
speaking with developer or business partners, and executive audiences
- Curiosity and
interpersonal skill to uncover stakeholder needs, influence decisions, and
build trust
- A design
consultancy approach, able to provide top-tier customer service to our
business partners while calibrating delivery against feasibility and
prioritization
- Embrace
ambiguity and change, able to quickly adapt and adjust approach to
accommodate shifting priorities or new information
- Familiarity
with the value of design systems, understanding reuse and scale, and
knowing when to contribute to make them better
- Familiarity
with digital accessibility and WCAG standards
- Ability to
partner with UX Research to deeply understand associate needs and
synthesize qualitative and quantitative feedback into themes that advise
design decisions
- A foundation of
development knowledge, an affinity for technology, and staying up to date
on industry innovations
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
