What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 Software is looking for a experienced Unified Communications Specialist who will be responsible for provisioning, installation/configuration, operation, support, and maintenance of in-house audio-visual/unified communications systems. This individual is responsible for supporting conference room presentation equipment including, but not limited to, microphones, speakers, screens, projectors, monitors, recording equipment, connecting wires and cables, sound and mixing boards, and related electronic equipment for meetings, training presentations, and client conferences. This role will troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to Q2’s high standards.
RESPONSIBILITIES:
- Provide end user support for audio-video/unified communications hardware and software systems
- Monitor and respond quickly and effectively to requests received through the IT ticketing system
- Perform daily health checks of conference room UC equipment
- Provide daily administration and support of Q2’s company provided cell phone plan
- Participate in project management and coordination of large UC installation projects
- Prepare for quarterly company presentations from multiple remote locations
- Modify configurations, utilities, software default settings, etc. for the presentation equipment
- Document internal procedures
- Assist with user training
- Maintain inventory of all equipment, software and software licenses
- Report issues for escalation
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are followed
- Manage UC vendor relationships
- Provide desktop support to internal end-users
EXPERIENCE AND KNOWLEDGE:
- Bachelor's Degree in Information Systems or related technical field with a minimum 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience
- 4+ years AV/UC technical support
- 1+ years of AV/UC project management
- AVIXA CTS or CTS-I preferred
- UC hardware and software platforms including Zoom, Zoom Phone, Microsoft Teams, Poly, Crestron, Shure, DSP systems, and others
- Enterprise level MDM experience (JAMF, InTune, Zoom Device Management)
- Excellent written and verbal communication, with focus on planning, execution, and follow up
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
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