Underwriting Team Lead

The Team Lead of Underwriting will be responsible for working collaboratively across the organization to develop and deliver customer experience that differentiates Plymouth Rock as a premier service organization.  They will do this through supporting Underwriting staff as they evaluate new and renewal business for compliance with underwriting guidelines.  The team leader will foster a culture that embodies our brand, working collaboratively with supervisors to deliver the highest quality.  They will provide support and direction to agencies to improve their growth and profit objectives.  They must be a problem solver who demonstrates the highest standard of service, flexibility, commitment and courtesy in dealing with customers, agents and co-workers. 

Responsibilities:

•  Foster an environment that is team oriented, customer responsive and quality driven
•  Develop staff through real-time feedback, coaching, and ongoing training
•  Identify key issues from Quality Assurance Reviews and implement process for communicating, tracking, and resolving root   causes
•  Develop, coach and train new employees and existing associates in accordance with departmental procedures, regulatory   changes, and major process improvements
•  Be available and approachable to address thoughtfully escalated issues, complaints, questions and inquiries
•  Function in supervisory capacity when supervisor is unavailable and/or out of office
•  Capable of working independently with minimal supervision
•  Set a professional example in both approach and work ethic
•  Other duties and special project as assigned

KNOWLEDGE/SKILLSEDUCATION REQUIRED

•  A four-year college degree
•  Prior or current experience in a customer facing role
•  Plymouth Rock product knowledge is preferred
•  Ability to adapt and remain positive in a changing environment
•  Excellent organizational skills
•  Exceptional analytical, critical thinking and problem-solving skills
•  Excellent written and oral communication skills
•  Ability to multi-task and work under pressure
•  Ability to listen and demonstrate good judgment while providing superior service to our agents and customers
•  Excellent computer skills required, including the Microsoft Office Suite

Perks and Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free onsite gym at our Boston Location
• Tuition Reimbursement 
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.