UK Managed Services Payroll Team Lead

Job Description
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers the tools they need to connect, engage, develop, and retain their people.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe rely on Bob to help them create better work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
About the role
We're looking for a UK Managed Services Payroll Team Lead to lead and develop our growing Managed Services payroll team.
This is a key operational leadership role with ownership of a fully remote team of experienced payroll professionals. You'll be responsible for how the team performs day to day; from coaching and development to service delivery, escalations, operational performance, and customer experience.
But this isn't just about keeping payrolls running. Our Managed Services function is scaling quickly, and you'll play an important role in shaping how we grow. Working closely with our Payroll Advisory Lead and operational teams, you'll find smarter ways of working, strengthen team capability, and help us build a payroll service that can scale without compromising on quality or customer experience.
We're looking for someone who combines genuine payroll expertise with great people leadership. You'll know when to coach, when to challenge, and when to get into the detail yourself.
Job Requirements

• Significant payroll experience, ideally within a payroll bureau, outsourced payroll, or managed services environment
• Proven people leadership experience, including coaching, development, and performance management
• Strong UK payroll knowledge and the technical credibility to develop experienced payroll professionals
• Experience leading remote or distributed teams
• Experience managing operational performance against KPIs, SLAs, and customer service standards
• Experience working in a fast-paced, scaling operation and improving how teams work as they grow
• Confidence handling complex payroll and customer escalations
• Strong knowledge of payroll governance, controls, and compliance
• A customer-first approach and a natural instinct to find solutions rather than default to "no"
• The confidence to challenge, influence, and make decisions while working collaboratively across teams
• Experience scaling or improving processes within a growing payroll bureau

Requirements are often considered a measure of how equipped you are to do the job, but sometimes they aren't the only factor. If you don't tick every box but think your experience could translate well, we'd still like to hear from you.
Nice to have

• HRIS or payroll platform experience
• Operational reporting and performance analysis experience
• Commercial experience within a customer-facing payroll service

Job Responsibilities

• Lead the day-to-day performance and development of our UK Managed Services payroll team
• Own end-to-end people management, including coaching, development, and performance management
• Use your payroll expertise to build technical capability and confidence across the team
• Ensure payroll services are delivered accurately, compliantly, and on time
• Drive performance against KPIs, SLAs, and customer service standards
• Step in on complex payroll issues and customer escalations, supporting your team through to resolution
• Balance workloads and priorities across a growing customer base
• Maintain strong payroll governance, controls, and compliance
• Identify inefficiencies and turn them into practical improvements
• Partner closely with Payroll Advisory and Data Solutions to improve and scale our service
• Collaborate with Customer Experience, Professional Services, Product, and other teams across HiBob
• Stay close enough to the detail to roll up your sleeves and support payroll delivery when the team needs you
• Build a collaborative, accountable, and high-performing remote team

Benefits
Why join this team?
You'll be joining Managed Services at an exciting point in its growth.
You'll inherit an experienced team, but you'll also have plenty to shape; how we develop our people, improve the customer experience, create efficiencies, and scale the operation as demand grows.
You'll have real ownership rather than simply maintaining an established function, with the opportunity to influence how Managed Services evolves while working closely with payroll leadership and teams across HiBob.
If you're a payroll leader who enjoys developing people, solving operational problems, and building better ways of working, we'd love to hear from you.
Join our village
HiBob is a village filled with amazing people, and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes, and ambition, just as much as we are about precision, growth, and top performance.
We're building a company where everyone can do their best work, grow their careers, and be themselves along the way. We'd love for you to be part of it.
Becoming a Bobber means you'll receive competitive compensation, benefits and pre-IPO equity alongside all of this:

• Company share options plan
• Cash allowance for variety of benefits (using a Ben platform)
• Annual wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day one (2 days in office, 3 days from home)
• Work from home set up cash allowance
• Temporary remote work from anywhere in the world for up to two months (after six months of employment)
• Bob Balance Days throughout the year (4 extra days of annual leave)
• Two Social Impact Days annually for volunteering
• Employee referral programme
• Pension scheme auto-enrolment from day one
• Regular company and team social events
• Birthday day off

And beyond the benefits, you'll join a company where you'll have the opportunity to make a real impact, grow your career, challenge yourself and help shape the future of work.
We're building a company where everyone can do their best work, grow their careers and be themselves along the way. We'd love for you to be part of it.