UC Engineer II

Job Description:
Our Opportunity:
Chewy is seeking a Full-Stack Developer-contact Center Tools and integrations in Plantation, FL, or Dallas, TX. This role is within the Unified Communications & Collaboration team and focuses on building web-based tools, APIs, and platform integrations that enhance Chewy's contact center environment.
We're looking for an experienced full stack developer who's comfortable working across front-end and back-end code, and who understands how to build scalable systems that integrate with internal and external APIs. You'll help us automate processes, optimize agent workflows, and modernize our developer experience with tools like CI/CD pipelines, and infrastructure-as-code.
You don't need to be a contact center expert - we've got that covered. If you're a solid developer who enjoys building tools that make teams more efficient, you'll fit right in.
What You'll Do

• Build and maintain internal tools and UIs that improve agent productivity and customer experience
• Work on Genesys Cloud Functions (JavaScript) to enable advanced call routing logic and real-time features
• Collaborate on CI/CD pipeline development and platform automation using Terraform, and scripting languages
• Contribute to the development of a TypeScript-based internal app that integrates multiple contact center systems
• Build RESTful APIs and services that integrate with platforms like Genesys Cloud, and Oracle Service Cloud.
• Participate in code reviews, architecture discussions, and planning
• Troubleshoot issues across the stack and own solutions from ideation to deployment

What You'll Need

• Bachelor's degree in Computer Science, Information Technology, or a related field with equivalent experience.
• 3-7 years of professional experience as a full stack developer
• Strong proficiency in typescript/go/javascript/python
• Experience with React or another modern frontend framework
• Backend experience with Node.js, Python, Java, or similar server-side platforms
• Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
• Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
• Experience working with RESTful APIs, integrations, and asynchronous systems
• Ability to thrive in a fast-paced, collaborative, cross-functional environment
• A continuous improvement mindset with a strong sense of ownership

Nice to Have (Not Required)

• Experience with Genesys Cloud CX, especially functions, flows, and APIs
• Familiarity with WebRTC, SIP, or VoIP systems
• Familiarity with contact center analytics and reporting solutions
• Exposure to enterprise tools like WFM, call recording, or CRMs
• Cloud platform experience (AWS preferred)
• SQL or NoSQL data modeling skills
• Understanding of observability practices (logs, metrics, tracing)

Why Join Us
You'll be part of a lean, high-impact team shaping how Chewy delivers millions of customer interactions every year. We combine modern dev practices with deep domain knowledge to solve real operational challenges. You'll ship meaningful software, not just code - and grow your skill set in a space where automation, UX, and scale all matter.
The base salary range for this role is $95,500 - $152,500.00.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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