Technology Support Specialist, Chase Travel

Job Description
Shape the future of technical support by joining our dynamic Global Service Desk team. Unlock your potential as you collaborate with talented professionals and make a meaningful impact on our business. Be at the heart of delivering outstanding customer experiences and driving continuous improvement. Bring your expertise to a team that values growth, innovation, and operational excellence. Join us and make your mark in a fast-paced, supportive environment.
As a Technical Support Specialist in Chase Travel, you provide first-line technical support across all domains supported by cxLoyalty. You deliver professional, empathetic, and timely assistance to end-users, ensuring their issues are resolved efficiently. You collaborate with cross-functional teams, maintain process documentation, and contribute to continuous improvement initiatives. You play a key role in upholding data security and compliance standards while supporting the smooth operation of our team.
Job Responsibilities

• Provide first-line technical support for all domains supported by the Global Service Desk
• Develop and maintain proficiency in team-supported tools, applications, systems, and processes
• Diagnose and resolve end-user technical issues, offering clear guidance toward resolution and escalate issues promptly with complete context when necessary
• Build and maintain positive relationships with cross-functional teams and stakeholders
• Prepare and distribute status updates and notifications to business stakeholders
• Assist with creating, updating, and maintaining process and procedure documentation
• Proactively maintain data security and follow security best practices in daily operations

Required Qualifications, Capabilities, and Skills

• Three years of experience in technical support or related IT role
• Proficiency in Active Directory administration, including user provisioning, group management, password resets, and policy updates
• Strong desktop support knowledge for Windows 10
• Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, and PowerPoint
• Experience with Microsoft 365 and Intune
• Good verbal and written communication skills
• Ability to diagnose WAN/LAN issues
• Experience managing multiple concurrent tasks and providing clear, insightful analyses
• Working knowledge of ITIL processes
• Experience with enterprise ticketing systems such as ServiceNow

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
cxLoyalty is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards and merchandise and world-class personalized customer experience. As a leading provider of loyalty technology solutions, we have more than 40 years of experience designing, administering and fulfilling market-leading loyalty programs for our respected clients and their customers. We increase customer lifetime value by making each experience personal and inspire consumers to spend, grow and advocate.
An entrepreneurial spirit, along with the energy and commitment of our employees, is the cornerstone of our success. We provide the tools to manage and positively impact all aspects of your well-being so that you can be more fulfilled, more engaged, and more productive. We're solving the industry's most interesting problems with its brightest talent, at a scale where everyone feels connected. Our quest to acquire and develop world-class talent is ongoing.