Global Security - Alarm Monitoring Specialist

Job Description
Join our Global Security team and help shape the future of physical security at a leading financial institution. Be at the forefront of safeguarding our employees, customers, and assets worldwide. Unlock your potential by working with cutting-edge technology and collaborating with talented professionals. Make your mark by driving innovation and operational excellence in a dynamic, growth-oriented environment.
As a Technical Security Analyst in the Global Security Technical Security team, you will play a key role in designing, implementing, and maintaining integrated security systems that protect our retail and corporate environments. You will collaborate with stakeholders across the firm, leverage advanced technologies, and ensure the highest standards of safety and compliance. In this role, you will have the opportunity to grow your technical expertise and contribute to the ongoing evolution of our security operations.
Job responsibilities:

• Manage and configure video and intrusion systems as directed by management
• Collaborate with project managers and configuration teams to implement new security projects and system upgrades
• Document and maintain system configurations, ensuring accurate tracking of all changes
• Support the Phoenix Operation Center by resolving, triaging, or escalating configuration and support calls
• Diagnose and resolve technical issues related to hardware, software, and networking, providing proactive solutions
• Monitor the health of video and intrusion systems, escalating service calls as needed
• Analyze data and reports to identify trends and issues, offering recommendations and conducting regular audits
• Validate preventative maintenance and service jobs, creating comprehensive reports and documentation
• Provide guidance and technical expertise to team members as directed by management
• Communicate technical information effectively to both technical and non-technical stakeholders
• Ensure adherence to standard operating procedures and adapt to evolving business needs

Required qualifications, capabilities, and skills:

• Demonstrated ability to learn new technologies quickly and a strong commitment to professional development
• High level of integrity and dependability, with the ability to work independently and as part of a team
• Excellent verbal and written communication skills across all staffing levels
• Proficient in managing multiple tasks and troubleshooting issues in high-pressure situations
• Strong technical and interpersonal skills, with experience in a call center environment preferred
• Proficient in Microsoft Excel, Word, Teams, Outlook, and PowerPoint

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Global Security (GS) team protects the firm's people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.