Technical Writer (Contract)

About the Role

As a Documentation Writer contractor at Contextual AI, you will be responsible for creating, maintaining, and improving comprehensive documentation for our cutting-edge Enterprise AI platform during a focused 3-month engagement. You'll work closely with Engineering, Product, and Developer Relations teams to ensure our technical documentation is clear, accurate, and accessible to developers, technical decision-makers, and end users. The ideal candidate combines strong technical writing skills with the ability to understand complex AI/ML concepts and translate them into user-friendly documentation that drives successful platform adoption. This role offers the opportunity to make an immediate impact on our documentation ecosystem using modern tools like Mintlify.

What you'll do:

- Create and maintain comprehensive technical documentation including API references, user guides, quick-start tutorials, troubleshooting guides, and implementation documentation

- Collaborate with Engineering teams to document new features, APIs, and platform updates, ensuring documentation stays current with product releases

- Develop and maintain documentation standards, style guides, and content governance processes to ensure consistency across all technical materials

- Work with Product and UX teams to create user-centered documentation that addresses real user needs and pain points identified through user research and feedback

- Review and edit technical content created by engineers and other team members, ensuring clarity, accuracy, and adherence to documentation standards

- Optimize documentation for discoverability and usability, implementing information architecture best practices and conducting content audits

- Gather feedback from users, support teams, and sales to continuously improve documentation quality and identify content gaps

- Manage documentation toolchain and publishing workflows using Mintlify, working with technical teams to maintain and optimize our documentation infrastructure

- Create visual aids, diagrams, and multimedia content to enhance written documentation and improve user comprehension

- Collaborate with Marketing and Sales teams to ensure technical documentation aligns with messaging and supports the customer journey

 What we're seeking:

- 3+ years of experience in technical writing, preferably in software, AI/ML, or enterprise technology environments

- Strong ability to understand and communicate complex technical concepts clearly and concisely to diverse technical audiences

- Experience with documentation tools and platforms, particularly Mintlify or similar modern documentation platforms (GitBook, Confluence, Notion, static site generators)

- Familiarity with software development workflows, version control systems (Git), and API documentation best practices

- Basic understanding of AI/ML concepts and enterprise software platforms, with eagerness to deepen technical knowledge

- Excellent research skills and ability to work independently while collaborating effectively with cross-functional teams

- Experience with content management systems, markup languages (Markdown, HTML), and documentation-as-code workflows

- Bachelor's degree in Technical Communication, English, Computer Science, or related field, or equivalent experience

- Portfolio demonstrating high-quality technical writing samples across different content types and audiences

- Strong attention to detail and commitment to accuracy in technical content

Equal Opportunity:

Contextual AI is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.