Technical Support Manager

Job Description SummaryThis position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care.
https://www.mimsoftware.com/
As a Technical Support Manager you will be responsible for managing a global team of MIM technical experts. You will develop a deep understanding of MIM’s software infrastructure and customer base to strengthen your team’s ability to provide an excellent customer experience.
The Technical Support Manager must be organized, adaptable, and enthusiastic. We are currently seeking an individual who has technical experience within a hospital setting, passionate about people management, and provides innovative solutions for everyday to more complex problems.
**Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.**

Job Description

WHAT YOU’LL DO:

• Develop a technical knowledge base with regard to MIM’s infrastructure and act as a technical resource to your team

• Build measurable individual and team goals aligned with the overall objectives of the organization

• Continuously improve service procedures, policies, and standards

• Lead the team by building internal support resources, providing coaching, and being an advocate for both customers and team members

• Analyze customer data to pull out actionable insights with the ability to clearly communicate to key stakeholders

• Communicate customer behavioral trends to other departments

• Collaborate with global teams to build processes focused on scalability

• Resource plan for the team pivoting based on business needs

• Participate in the hiring process by interviewing and selecting top talent

WHAT YOU WILL NEED:

• 3+ years of management experience preferred

• Computer networking, connectivity, and software troubleshooting experience

• Working with DICOM and PACS systems a plus 

• Strong written and verbal communication, organizational, and time management skills

• Strong analytical and critical thinking abilities in approaches to problem solving

What You’ll Get:

• Hybrid work environment so you can work remotely as well as enjoy the office

• Permissive time off

• A 401(k) with a 4% match

• Tuition reimbursement programs

• Relaxed office setting where jeans are the norm

• Free snacks and beverages at the office

• 24-hour access to an in-office fitness center

For U.S. based positions only, the pay range for this position is $101,600.00-$152,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Application Deadline: October 14, 2025