Certification:
Office 365 Cert (Highly Preferred)
Notes: Remote, Boston, MA-
will need to be able to reach the office in 30 minutes to support any tech
emergencies if needed
· Must
be physically located within a 30-minute radius of Boston, MA.
· Must
have a reliable home internet connection and a dedicated quiet workspace.
· While
this position is primarily remote, you will serve our Boston-based team and
must live within 30 minutes of Boston to assist with occasional hands-on
hardware deployments, equipment imaging, or urgent on-site troubleshooting.
Key
Responsibilities
· End-User
Support & Helpdesk
· Serve
as the primary point of contact for remote and local employees experiencing
technical issues (hardware, software, network, and access).
· Diagnose,
troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level
of customer service and responsiveness.
· Provision,
image, and ship laptops (Windows/Mac) and peripherals for onboarding employees;
coordinate the return of equipment for off boarding.
· Junior
Systems Administration & M365
· Handle
end-to-end Microsoft 365 (Office 365) setups, including creating user accounts,
configuring mailboxes, assigning licenses, and setting up distribution
groups/shared mailboxes.
· Manage
user permissions and access control via Microsoft Entra ID (formerly Azure
Active Directory) and/or local Active Directory.
· Configure
and troubleshoot M365 applications (Teams, SharePoint, OneDrive, Outlook) for
end-users.
· Assist
with basic network troubleshooting (VPN connectivity, Wi-Fi, home internet
configurations for remote workers).
Requirements
Required
Experience:
· 2+
years of experience in an IT Helpdesk, Technical Support, or Junior Sys Admin
role.
· Strong
M365 Experience: Proven track record of configuring Office 365 accounts,
provisioning mailboxes, and managing basic tenant settings.
· Proficient
with Active Directory / Microsoft Entra ID user administration.
· Strong
troubleshooting skills across Windows 10/11 and macOS environments.
· Experience
utilising MDM tools (e.g., Intune, JAMF) for device deployment is a major plus.
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