Technical Support Engineer

The Technical Support Engineer is based within the Customer Support team here at Mimecast. We are looking for an exceptional person with a strong customer facing attitude to provide support for the Mimecast Platform to our global customer base.

Are you...

• Someone who likes to solve problems and provide solutions?
• Someone that wants to collaborate with customers.
• Always striving to improve everything you do?
• Someone with a keen interest in Technology, particularly Cybersecurity?
• Someone with an ardent desire to consistently learn new things?

If this sounds like you, then please read on...

What You'll Do:

• Provide support to our worldwide customer base.
• Assist customers with using the Mimecast service and ensure best practice configuration via both phone and via our ticketing system.
• Investigate and troubleshoot issues and make recommendations to improve system performance.
• Maintain detailed case history and escalate issues appropriately.
• Provide guidance where needed to ensure customers understand product functionality.
• Work with and provide exceptional support to Mimecast partners and resellers.

What You'll Bring:

• Knowledge of the mail flow process
• Experience with administration and support of Active Directory, Azure, Google Directory, and other related technologies.
• Experience with email related technology such as SMTP, TLS, SSL, and Firewalls.
• Understanding of internet fundamentals, network routing, and e-mail delivery
• Experience with email gateway solutions such as McAfee, MessageLabs\Symantec. Cloud, Proofpoint etc. a plus.
• Experience of working in a fast-paced and challenging environment
• Experience of working as part of a large team
• Must be able to demonstrate a strong attitude towards providing excellent customer service.
• Experience of working and interfacing with external customers

The base salary range for this position is $68,000−$102,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

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Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing [email protected].

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.