Jobs at Mimecast

Manage named mid-market accounts by driving Mimecast platform adoption, utilization, configuration health, and measurable customer value. Advise technical and executive stakeholders on email security and human risk management, lead business reviews, monitor health and renewal risk, coordinate escalations, identify expansion opportunities, and partner with account and renewals managers. Use customer data and AI-guided insights to prioritize value conversations and support retention and growth.

Owns global Workday Compensation and Benefits configuration across 14 countries and currencies. Leads configuration, testing, deployment, release-cycle impact assessment, security auditing, reporting, documentation, and business process design. Supports Core HCM, maintains data integrity, handles sensitive compensation information, mentors HRIS team members, resolves complex issues, and standardizes a mature Workday environment. Partners with Total Rewards, HR Business Partners, and regional HR stakeholders to deliver scalable solutions.

Own technical relationships with national reseller and managed service provider partners. Drive partner certification, presales training, webinars, demonstrations, and technical enablement. Help partners qualify opportunities, grow revenue, and remain aligned with Mimecast’s platform and go-to-market strategy. Build executive relationships, track partner engagement, maintain technical content, and collaborate cross-functionally with sales, engineering, marketing, support, customer experience, and professional services.

Own the global operating backbone for a 70+ person Sales Engineering organization. Responsibilities include standardizing POV/POC processes, managing KPIs and reporting, improving demo and enablement infrastructure, coordinating capacity and certification tracking, and driving cross-functional process adoption. The role partners with regional Sales Engineering, Sales Operations, Product, Engineering, and executive leadership to identify risks, improve productivity, and deliver decision-ready insights across global regions.

Own financial visibility and accountability for AWS, Azure, GCP, data center, and colocation spend. Lead forecasting, budgeting, variance analysis, cost taxonomy, FinOps reporting, optimization initiatives, vendor analysis, and contract negotiations. Partner with Engineering, Product, Procurement, and Finance leadership to improve infrastructure cost management, unit economics, and EBITDA performance. Build dashboards and self-service analytics while advising leaders on the financial impact of architecture and infrastructure decisions.

Own customer experience and delivery metrics, dashboards, and reporting across Support, Professional Services, Customer Success, and Renewals. Analyze customer, operational, usage, and financial data to identify risks, trends, bottlenecks, and renewal threats. Partner with leaders to define KPIs, translate business questions into recommendations, validate data quality, automate reporting, and build self-service analytics. Collaborate with AI teams to measure the impact of AI-driven tools.

Leads Mimecast’s global reseller partner program strategy, designing scalable programs that increase partner engagement and revenue. Oversees partner onboarding, communications, enablement, certification, analytics, governance, incentives, and market development funds. Partners cross-functionally with Sales, Marketing, IT, Operations, Product, Legal, Finance, Services, and Customer Success. Engages reseller partners through advisory councils and feedback programs, translates insights into roadmap improvements, and builds a high-performing team supporting channel programs and enablement.

Manage and grow existing mid-market accounts through upsell, retention, and account penetration. Execute account and sales activity plans, collaborate with partners, maintain CRM and KPIs, forecast pipeline, conduct customer reviews, and travel to client sites to drive incremental revenue and meet quota.

Provides first-line technical support for Mimecast customers by phone and email. Troubleshoots issues, diagnoses root causes, implements solutions, documents cases, escalates complex problems, and maintains knowledge resources. The role also identifies recurring issues, recommends improvements, explains technical concepts clearly, and delivers a professional, empathetic customer experience while collaborating with internal teams.

The Commercial Counsel provides legal guidance on commercial, vendor, and compliance matters, drafts and negotiates contracts, and supports various teams to ensure legal compliance and drive business objectives.

Serve as strategic finance partner to global Marketing: lead monthly/quarterly close, budget vs actual reporting, headcount and product P&L management, develop SaaS GTM metrics (CAC, pipeline coverage, ROI), produce executive materials, maintain budget models and rolling forecasts, and mentor junior analysts.

Manage a high-volume SMB and mid-market customer portfolio, driving Mimecast product adoption, onboarding, feature enablement, and measurable security outcomes. Monitor customer health and usage data to identify risks, lead value reviews, deliver best-practice sessions, troubleshoot issues, and coordinate escalations. Build customer relationships, maintain CRM records, and partner with Account and Sales teams on expansion, cross-sell, and advocacy opportunities.

The Cloud Partner Manager will drive revenue growth through hyperscaler marketplaces, manage business plans, and maintain strategic partnerships with cloud providers to enhance market presence and achieve sales targets.

Sell Mimecast solutions into new commercial accounts across an assigned Southeast territory. Generate pipeline, meet new business quotas, execute account plans with partner/channel teams, maintain CRM and KPI reporting, build prospect relationships, and continuously develop sales skills and product expertise.

Serve as strategic partner to the SVP of NA Sales, driving operating cadence, GTM strategy, planning, forecasting, and cross-functional initiatives. Lead territory design, quota and capacity planning, launch and adoption of new GTM motions, diagnose performance gaps, and own executive reporting, dashboards, and sales operating rhythm to drive revenue growth and organizational alignment.

Lead end-to-end program management for feature and product launches: build launch plans, track engineering deliverables, surface technical risks, and coordinate cross-functional stakeholders to ensure readiness. Create and refine a repeatable go-to-market playbook and use AI tools to streamline status synthesis and risk detection.

Lead strategy, design, and execution of through-partner marketing campaigns globally. Own the TCMA platform, enable partners with assets and onboarding, align regional teams, measure pipeline and ROI, and optimize partner adoption and engagement.

Lead and coach a team of Account Managers to drive upsell/expansion within 250-749 seat customers. Own forecasting, pipeline strategy, CRM discipline (Salesforce), and cross-functional alignment to hit segment revenue targets while developing talent and managing performance.

Customer-facing Sales Engineer responsible for owning the technical sales path for SMB/midmarket accounts: discovery, demos, proof-of-value, deal strategy, partner enablement, RFP responses, technical handovers, and SFDC tracking. Support channel partners and contribute to field marketing.

Conduct high-volume outreach (calls, email, social), qualify marketing-generated leads, research target accounts, engage prospects for needs analysis, book meetings for Account Executives, maintain CRM pipeline, collaborate with partners and internal teams, and stay current on product and industry trends to drive pipeline growth.