Jobs at Mimecast
17

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Zendesk Administrator

Mimecast
Lexington
15 hours ago
+58
The Mimecast Zendesk / ITSM Administrator needs to work well under pressure, delivering and executing on solutions to ensure flawless IT Service Delivery for the Mimecast business.  We are looking for someone with a solid understanding of ITSM best practice principles and solutions and a thorough understanding of Zendesk, to support a growing expansion of the platform for a diverse set of business groups.

Customer Support Associate

Mimecast
Lexington
15 hours ago
+58
As a Technical Support Associate, you will be responsible for supporting customers--specifically, the IT Administrators and key business contacts who implement and use Mimecast in their day-to-day roles.

Manager, Enterprise Sales Engineer

Mimecast
Lexington
6 days ago
+58
As the Manager of the team you will be responsible for resourcing the sales activities for all accounts with over 3000 employees. In addition, as the direct line manager of the regional Sales Engineers you will be responsible for training, career development and other management activities to support your team. Public speaking and industry thought leadership is equally a vital component of this role. Supported by available global assets and experience, a Sales Engineering Manager is expected to poignantly present at any relevant internal or external events.

Senior Vice President, Global Channel Sales

Mimecast
Lexington
6 days ago
+58
The SVP of Channel Sales is a key member of the senior executive leadership team and facilitates activities and provides analytical insight into actions and programs that drive sales, productivity, performance and results. This individual has broad responsibility to facilitate the channel sales process, technology, administration, analytics and other areas that impact sales results.   The SVP of Channel Sales has oversight responsibility for Channel Sales organization. As a senior member of the team, the SVP is expected to work autonomously and collaboratively, interfacing with other senior executives, in marketing, account management, product, operations etc. The SVP will identify issues and roadblocks that impede performance in any way and will be responsible for driving the actions that bring about improvement in overall sales performance.

Senior Site Reliability Engineer

Mimecast
Lexington
6 days ago
+58
Mimecast Engineers are technical experts who love being in the center of all the action and play a critical role in making sure our technology stack is fit for purpose, performing optimally with zero down time. In this role you will tackle a range of complex software and system issues, including monitoring of large database environment, Linux platforms and farms of servers in multi geographic locations, responding to and safeguarding the availability and reliability of our most popular services.

Senior Search Specialist

Mimecast
Lexington
6 days ago
+58
Mimecast is looking for an Sr. Search Marketing Specialist to be based in Lexington, MA, bringing experience in developing a successful search strategy for B2B websites. This position requires being proficient with paid search marketing, Search Engine Optimization (SEO); organic search strategy, content optimization, keyword research and link-building. Reporting to the Director, Demand Generation, you will be part of a global team including: demand gen, web, content and product marketing organized to drive traffic, conversions and revenue. We are looking for a passionate search marketer with extensive background in strategic, technical and analytical SEM/SEO and data-driven marketing.

Escalation Support Team Lead

Mimecast
Lexington
6 days ago
+58
The Escalation Support Team is responsible for all escalated customer cases including core and application specific issues. The overall team is tasked with triage and resolution of all escalated customer cases in line with our contracted SLA’s.  As required, cases will be escalated or passed along to Mimecast Engineering Support for additional troubleshooting. 

Customer Support Team Manager

Mimecast
Lexington
6 days ago
+58
The Customer Support Team Manager is responsible for the efficient oversight of their assigned support team and overall management of the support queue in alignment with other team managers. This individual is also responsible for mentoring individuals on the team and fostering the Mimecast Way.   The Customer Support Team Manager reports to the Senior Manager of Customer Support. Due to the transactional nature of this role, and intense interaction with members of the team, all Team Managers are expected to be in the office on a regular basis to perform these duties.

Customer Support Engineer

Mimecast
Lexington
6 days ago
+58
The ideal candidate must be a self-motivated, strong team player with a proven track record of success in technical support. A good understanding of the corporate technology stack including e-mail and networking, as well as cloud computing, will be beneficial. A strong work ethic is vital in this competitive market place.

Marketing Operations Analyst

Mimecast
Lexington
6 days ago
+58
Partner with and assist Field Marketing and Business Development teams on a weekly basis from ad-hoc reporting to preparing for executive level read-outs. Oversee the marketing team budget and report on program spend and ROI. Provide training and support for marketing team members on new processes and best practices for budget and program management. Ensure all marketing plans have Salesforce campaign codes assigned correctly and conform to naming conventions for accurate tracking and reporting. Work cross-functionally with Business Operations, Marketing leadership, and Sales leadership to understand the flow of prospects and leads, flow and source of pipeline, identify opportunities for optimization, and implement solutions to address gaps and/or bottlenecks. Continuous monitoring and deep dives of marketing performance against quarterly and annual targets.

Principal Security Engineer

Mimecast
Lexington
1 week ago
+58
The Strategic Security Team is seeking a senior security engineer/architect with in-depth, technical hands-on experience, who will help us secure Mimecast infrastructure and systems by determining security requirements; planning, implementing and testing security systems, carrying out threat modelling, security approvals, systems review and making recommendations for mitigating security risks.

Director, Analyst Relations

Mimecast
Lexington
1 week ago
+58
Help drive the strategy for a global analyst relations program in support of the go-to market strategy and Mimecast’s business goals. Proactively engage and deepen relationships with analysts and market influencers. Work effectively with internal cross functional teams to best articulate Mimecast’s vision, strategy, competitive differentiation, and market leadership. Drive and manage global analyst coverage. Respond quickly to analyst requests, manage all responses that may require creating deliverables and coordinating between various internal departments. Own all program activities such as analyst inquiries, briefings, and interviews. Provide strategic business value to product marketing, product management, marketing, and sales. Coach and prepare spokespeople for analyst engagements as needed. Assist internal subject matter experts and spokespeople in preparing content as needed. Support corporate communications and marketing teams in other AR-related programs and activities. Analyze relevant analyst research, summarize, and distribute for internal stakeholders.

Senior Security Engineer

Mimecast
Lexington
1 week ago
+58
Mimecast is looking for talented and enthusiastic Senior DevOps Engineers to help build and enhance Mimecast’s high performance 24x7 SOC and Security team. You will become a key part of Mimecast’s Security Engineering team that will ensure that Mimecast security engineering remains at the cutting edge of security operations excellence. You will be living and breathing DevOps, an engineer of engineers willing to get down and dirty with designing and running highly scalable and available platforms.

Manager, Enterprise Sales Engineer

Mimecast
Remote
1 week ago
+58
As the Manager of the team you will be responsible for resourcing the sales activities for all accounts with over 3000 employees. In addition, as the direct line manager of the regional Sales Engineers you will be responsible for training, career development and other management activities to support your team. Public speaking and industry thought leadership is equally a vital component of this role. Supported by available global assets and experience, a Sales Engineering Manager is expected to poignantly present at any relevant internal or external events. Mimecast is helping many customers migrate to new email platforms such as Office 365 and this role will be instrumental in providing guidance to customers on how to best use the Mimecast services to achieve a lower risk migration while maintaining availability and security of the email service for customers. Other responsibilities will include occasional support for major customers (in conjunction with our support team) and reseller partners, project management activities and involvement in key customer engagements and training of our partner’s staff.

Manager, Enterprise Sales Engineer

Mimecast
Lexington
2 weeks ago
+58
As the Manager of the team you will be responsible for resourcing the sales activities for all accounts with over 3000 employees. In addition, as the direct line manager of the regional Sales Engineers you will be responsible for training, career development and other management activities to support your team.

Enterprise Campaign Director

Mimecast
Lexington
2 weeks ago
+58
The Enterprise Marketing Director is responsible for leading Mimecast’s marketing campaigns and programs for our enterprise segment.   They will collaborate globally and cross-functionally with Sales and Product Marketing to define programs aligned with enterprise business priorities across all product lines.

Partner Account Manager

Mimecast
Lexington
4 weeks ago
+58
This is an opportunity to be part of the Channel Sales Organization here at Mimecast.  We are looking for an exceptional person to help support the achievement of the team and wider strategic business goals. The channel sales organization works directly with the quota carrying account executives at Mimecast and will work directly with the SLED sales team supporting the National Partners. Mimecast is looking for a high performer who is a team player, customer centric, accountable and seeks to consistently win.